This agenda is intended to be highly interactive and all the panelists will be expected to participate continuously throughout the sessions.

The East Africa International Retail Banking Dialogue - Agenda
Thursday 26 February, 2015
Crowne Plaza Hotel Nairobi
8:30 – 9:00 Registration
9:00 – 10:30 Opening Session

Contextualizing global trends in retail banking for Africa

Opening remarks:
Colin Savage
, Head of Research, The Asian Banker

Opening dialogue:
In this first session we will identify current innovation and trends in retail financial services today. As the global economy continues to recover, retail banks across the world are looking towards innovation as a way to generate revenue and control costs by simplifying operations and increasing customer experience.

  • Innovation in retail financial services in East Africa today
  • Understanding international best practices which can be applied locally
  • Impact of regulations in transforming the banking environment
  • Introduction of credit bureaus into the marketplace
  • How Agent Banking framework is enabling financial institutions to bring the banking services to the unbanked
  • The move toward greater customer centricity and segmentation
  • Regional Expansion outside East Africa Community

Chaired by Colin Savage, Head of Research, The Asian Banker and co-chaired by Martin Buchholz, Managing Consultant, Synertek Asia.
10:30 – 11:00 Tea/Coffee Break
11:00 – 12:30 Enhancing the risk management structure while building a stronger retail business

International expert include:
Ciko Thomas, Managing Executive: Consumer Banking, Nedbank South Africa

Building a strong risk management culture requires the right tools and mechanism to be in place in order to grow a sustainable retail and SME business.
  • Eliminating redundancy through effective business process management.
  • Strengthening of risk management mechanism through enhanced scoring and risk rating technologies
  • Managing the cost of serving the customer and SME client
  • How to build business banking lending in the absence of collateral
  • Strategies to deepen business banking relationship to enhance profitability
12:30 – 13:30 Luncheon
13:30 – 14:30 Strong data integration coupled with improved channel innovation leads to a more intimate customer experience

International experts include:
Martin Buchholz, Managing Consultant, Synertek Asia

As technology moves to an open solution platform, the technology required to become customer centric has become accessible to even small banks. How is this changing competition? What is left for the differentiation for different players in the marketplace.
  • Streamlining internal processes leads to quicker turn-around time to market
  • Delivering solutions that place a greater emphasis on customer service
  • The move toward greater customer centricity and segmentation through data and analytics
  • Integration of data from multichannel sources
  • Differentiation through channel innovation
14:30 – 15:00 Tea/Coffee Break
15:00 – 16:00 Exploring new revenue streams through mobile banking and card payments

International expert include:
Wioletta Senda, Senior Vice President, Citibank Group

Payments is the core area where innovation is gaining pace in both Africa and Asia. In this session we will explore the parameters that make successful payment initiatives tick. In particular, payment developments in Asia and in Africa.
  • The landscape of mobile based payments in Africa (including EcoCash, M-PESA, Yu Cash, Airtel Money& MasterCard, Bitcoin&Kipochi as well as non-bank payments in Africa).
  • Partnerships between banks and mobile money providers
  • Electronic, cardless payment infrastructure in large cities
  • Need to continue to build public confidence in the electronic means of payments
  • Combating fraudulent mobile transactions
16:00 Chairman’s conclusions and closing

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