• Understanding international best practices which can be applied locally
• Impact of regulations and the implementation of Sustainable Finance Initiativeby the Kenyan Bankers Association
• Building a stronger risk culture across the bank to offer more competitive risk based pricing for SMEs and consumer clients.
• The success of the agency banking framework and lessons learned for branch banking.
  
  

Presentations by:
Paul Steenkamp, Head of Innovation Capability Personal & Business Banking, Standard Bank Group

As banks look to invest in the new wave of innovation their core banking and middleware systems must be flexible and agile in order for the banks to be able to deliver new solutions to the market in a timely and cost effective manner. Customer centricity and value add services is where banks can differentiate themselves from their peers and non-traditional competitors.

• Core banking systems, simplicity or complex, how much should we rely on them versus middleware applications
• Data integration across platforms and data warehousing
• Necessity of having a 360 degree view of the customer in single window for front line staff
• Integration of channels for a seamless‘end-to-end’ experience and increased selling opportunities for banks

Presentations by:
Jaspar Roos, Chief Inspiration Officer and Innovator at XL family, Netherlands

How to get customers to use alternative channels
Mobile banking and payments is at the heart of banking services in Africa, as the population becomes confident in mobile transaction, the financial services community must be at the forefront in the next wave of payments. Building revenue generating models and innovative services for the banking customers

• Challenges in integrating e-commerce and e-money
• P2P payments and new players in the market
• Digitising the remittance system
• Innovative ways to provide financial services to un/-der banked and SMEs
• Designing the revenue model for payments

Concluding Remarks