This agenda is intended to be highly interactive and all the panelists will be expected to participate continuously throughout the sessions.

The 2nd Annual East Africa International Retail Banking Dialogue -Agenda
Thursday, 3rd March 2016
Intercontinental Hotel Nairobi
08:30 – 09:00 Registration
09:00 – 10:30 Opening Session

Trends and developments in the retail banking industry

Opening remarks:
Emmanuel Daniel, Chairman, The Asian Banker

Opening dialogue:

The session will identify current innovation and trends in retail financial services today.As the economy begins to slow banks look at innovation and building a sustainable industry in order to maintain longer term stable growth.

  • Understanding international best practices which can be applied locally
  • Impact of regulations and the implementation of Sustainable Finance Initiativeby the Kenyan Bankers Association
  • Building a stronger risk culture across the bank to offer more competitive risk based pricing for SMEs and consumer clients.
  • The success of the agency banking framework and lessons learned for branch banking.

Chaired by Emmanuel Daniel, Chairman, The Asian Banker, The Asian Banker and co-chaired by David Miller,Partner, DXL Risk Consultants
10:30 – 11:00 Tea/Coffee Break
11:00 – 12:00 Redefining the banks technology architecture to move towards a customer centric and open platform

Presentations by:
Paul Steenkamp, Head of Innovation Capability Personal & Business Banking, Standard Bank Group

As banks look to invest in the new wave of innovation their core banking and middleware systems must be flexible and agile in order for the banks to be able to deliver new solutions to the market in a timely and cost effective manner. Customer centricity and value add services is where banks can differentiate themselves from their peers and non-traditional competitors.

  • Core banking systems, simplicity or complex, how much should we rely on them versus middleware applications
  • Data integration across platforms and data warehousing
  • Necessity of having a 360 degree view of the customer in single window for front line staff
  • Integration of channels for a seamless‘end-to-end’ experience and increased selling opportunities for banks
12:00 – 13:30 The next step in mobile banking and digitization of payments in Africa

Presentations by:
Jaspar Roos, Chief Inspiration Officer and Innovator at XL family, Netherlands

How to get customers to use alternative channels
Mobile banking and payments is at the heart of banking services in Africa, as the population becomes confident in mobile transaction, the financial services community must be at the forefront in the next wave of payments. Building revenue generating models and innovative services for the banking customers

  • Challenges in integrating e-commerce and e-money
  • P2P payments and new players in the market
  • Digitising the remittance system
  • Innovative ways to provide financial services to un/-der banked and SMEs
  • Designing the revenue model for payments

Concluding Remarks

13:30 – 14:30 Luncheon


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