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08:30 – 09:00
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Registration
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09:00 – 10:30
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Opening Remarks,
Emmanuel Daniel, Chairman, The Asian Banker
Presentation on Microscopes and binoculars: Retail banking trends in the Middle East and Africa in a global context
by Colin Savage, Head of Research, The Asian Banker
Leadership Dialogue
Banks worldwide are balancing their search for innovative means to generate revenue and improve the customer experience. The following key issues will be discussed during the dialogue:
- Exploring current innovation across the Middle East and Africa region
- Understanding and applying international best practices locally
- Grasping how regulations are transforming the banking environment
- SME banking business in key emerging markets
- Expansion across the region and the integral role of technology
Speaker/Panellists include:
Arup Mukhopadhyay, Head of Consumer Banking, ADCB
Kazi Farook Kamal, SVP of Retail Credit, Dubai Islamic Bank
Stewart Lockie, General Manager Retail, Al Ahli Bank Kuwait
Zahid Mustafa, Consumer Banking Director, Barclays Kenya
Muhammad Zaqout, Head of Personal Banking, Al Hilal Bank
Dialogue co-chaired by Emmanuel Daniel, Chairman, The Asian Banker and Philippe Paillart, Former CEO, DBS Singapore |
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10:30 – 11:00
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Tea/Coffee Break
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11:00 – 12:30
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Building a customer-centric retail bank: The central role of technology architecture
Technology is shifting to open solution platforms, providing most retail banks with access to solutions that enable customer-centric systems. This session will cover the following issues:
- Achieving higher value creation
- Enabling technological systems to evolve banks from product- to a customer-focused entities
- Customer intimacy, new channel and diversification strategies
- Aligning customer experiences across distribution channels
Speakers/Panellists include:
Steve Monaghan, former Chief Innovation Officer, DBS
Ali Sajwani, Group Chief Information Officer, Emirates NBD
Srikumar Raman, Chief Operations Officer, Al Masraf
Modestus Kipilimba, Director of Risk Management, Bank of Tanzania
Faraj Al Marri, AGM Domestic distribution & Channels, QNB
Dialogue co-chaired by Emmanuel Daniel, Chairman, The Asian Banker and Philippe Paillart, Former CEO, DBS Singapore |
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12:30 – 13:30
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Luncheon
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13:30 – 14:30
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Better decision making: Using data and analytics to personalize the retail banking experience while enhancing profitability
Banks must understand how to unlock the potential of data and analytics in order to create a personalised client experience. This session will discuss the following key areas:
- Utilising data to support greater customer centricity
- Applying Big Data to risk management and beyond
- Generating leads and cross selling opportunities through analytics
- Advances in storing, tracking, data and analytics, and data protection
- Monetizing data and analytics for the financial services industry
Speakers/Panellists include:
Steve Monaghan, former Chief Innovation Officer, DBS
Eric Sandosham, Business Analytics and Solutioning Veteran
Yaser Yilmaz, Regional Industry Director, Financial Services, MENA, SAP
Chaired by Colin Savage, Head of Research, The Asian Banker |
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14:30 – 15:00
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Tea/Coffee Break
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15:00 – 16:00
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The road ahead: Leveraging the right solutions to address current and future industry trends
Best practices in the retail banking today: Case studies
Competition is fiercer not only amongst retail banks, but also from non-traditional competitors. This session discusses how new, creative solutions are needed to maintain and boost customer loyalty.
Speaker/Panellists include:
- Ian Hodges, Head of Retail Bankin, Rakbank
- Keith Hutchinson, Managing Director of Secure Lending, Nedbank
- Kingsley Umadia, Executive Director, Ecobank Nigeria
- Consumer Managing Director, AK Bank
- Paramdeep Singh, EVP & Business Head Core Banking, Lending & Channels, Intellect Design Arena
Chaired by Colin Savage, Head of Research, The Asian Banker |
| 16:00 |
Chairman’s conclusions and closing |
