The Future of Finance, Philippines

Friday, 6th October 2017, Manila

09:00

Welcome address

Opening keynote:
Chuchi G. Fonacier, Deputy Governor, Supervision and Examination Sector, Bangko Sentral ng Pilipinas, who will provide the latest update on regulations surrounding financial technology and the synergies required to achieve financial inclusion.

International Keynote:
Vladislav Solodkiy, Managing Partner,  Life.SREDA Venture Capital

Leadership dialogue: The path towards inclusive, customer-centric banking: In the face of industry-wide disruption and digital transformation, this session aims to define what it will take to master the road ahead.

• How will technology affect the financial industry and which areas are most susceptible?
• What are the sharing economy and other new business models and how are they enabled through cloud and other technologies
• Recent success stories in financial inclusion
• What type of regulation is needed for crypto-currencies and other innovations to ensure the protection of the consumer and the economy?
• The path towards digitisation what that means for cybersecurity

Speakers and panellists include:

• Chuchi G. Fonacier, Deputy Governor, Supervision and Examination Sector, Bangko Sentral ng Pilipinas
• Edwin R. Bautista, President and COO, Union Bank
• Natividad Alejo, Chairman, BPI online Savings Bank, Banko
• Vladislav Solodkiy, Managing Partner,  Life.SREDA Venture Capital
• Lito Villanueva, Managing Director & CEO, Fintq

Session chaired by:
Foo Boon Ping, Managing Editor, The Asian Banker

11:00

Financial inclusion – Best case studies and creative solutions
Recent innovations in digital and mobile phone technology, along with agency-based banking have made it easier to increase access to financial services to the under-banked small businesses. We look at some of the most promising approaches by companies in the Philippines and the region.

• Selected best practice case studies of financial inclusion
• Improved digital banking solutions and micro-finance for small and medium-sized enterprises and self-employed micro entrepreneurs
• Expansion of branch networks and agent-based banking
• Cloud banking that provides access everywhere
• Use of geo-location, mobile and alternative data for credit risk evaluation

Speakers and panellists include:

• Xavier Marzan, Country Director & CEO-Philippines, Ascend Money
• Pia Bernadette Roman-Tayag, Director, Inclusive Financial Advocacy, Bangko Sentral ng Pilipinas
• Jovilyn Cotio, Supply Chain Finance Consultant, Asian Development Bank

Session chaired by:
Richard Hartung, International Advisor, The Asian Banker

13:30

Key findings from The Asian Banker Retail & Technology Awards Program
Our research team will present key trends and findings across the 2017 awards programmes for the Philippines and highlight outstanding achievements and case studies.

• Awards programme: Process, methodology and scorecards
• Overview of the retail banking market in the Philippines
• Key findings and best practices

14:00

The digital journey of banks towards superior customer experience
Feeling pressures from non-banking competitors who deliver financial services through sleek mobile apps and websites, banks are placing emphasis on digital innovation to achieve a superior customer experience. We look at how banks and new entrants are transforming the customer journey and reshaping customer engagement.

• Creating a true digital banking experience
• Powering innovation through fintech partnerships
• Achieving an holistic 360-dgree view of the customer
• Smart strategies for data and analytics to better serve the clients

Speakers and panellists include:

• Edwin R. Bautista, President and COO, Union Bank
• Roy Villareal, Customer Franchise Director for Citi Philippines
• Abigail Marie Casanova, First Vice President, Retail Credit Operations Group Head, Retail Banking Segment, Security Bank

Session chaired by:
Neeti Aggarwal, CFA, Senior Manager, Research, The Asian Banker

14:45

Facing the payments revolution
The payment industry is likely the sector of finance that has seen the most disruptions and revolutionary developments in the recent years. How can banks regain their business in the face of the competition from telcos, e-commerce portals, fintech companies and alternative remittance providers?

• Winning collaboration models with new payment entrants
• Cross-border remittances and payments – Is blockchain the solution?
• Is a regional payment gateway under construction?
• A closer look at seamless payments, e-wallets and the global trend towards a cashless society

Speakers and panellists include:

• Miguel Cuneta, Co-Founder, Chief Community Officer at Satoshi Citadel Industries
• Paolo Azzola, CEO, Paymaya

Session chaired by:
Richard Hartung, International Advisor, The Asian Banker

16:00

AI and Robotic Process Automation – Are our jobs safe?
Entrepreneur Elon Musk recently cautioned the dangers of AI when left unregulated. Besides the social consequences of job losses in the millions, he particularly warned readers about ‘the AI living inside the network’ and in form of chatbots and fake news inciting war and upheaval. However, banks across the world have happily adopted AI and chatbots to support their customer service.

• Is it time for a critical reflection of the use of AI? What it means for your organisation and society.
• What is hype and what can really support the bottom line of businesses?
• Best practices from early adopter banks and what they learned
• What are the regulators doing about it?

Speakers and panellists include:

• Malikkhan Kotadia, Mentor, The FinLab

16:20

Effectively managing security concerns against evolving threats
Security risks continue to evolve in the face of growing cybersecurity and fraud threats, as more customers move to online banking solutions and complete more card-not-present (CNP) transactions. In light of the stricter authentication requirements announced by the BSP, this session will focus on how to best create multi-layered solutions that not only prevents ATM and card fraud, but also increases cybersecurity and protects your customer’s data. We invite a panel of experts to discuss best practices to safeguard against financial crime at the both customer and institution-wide level.

• Mitigation of risk through enterprise-wide adoption
• Building cyber-intelligence by applying add-ons to current systems
• Enabling multi-factor authentication and preventing cyber-attacks
• What are the key elements of constituting a robust cybersecurity governance framework to address current gaps?

Speakers and panellists include:

• Theo Nassiokas, Director, Asia Pacific Cyber Security at Barclays
• Dante Fuentes, Chief Compliance Officer, Security Bank Corporation

Session chaired by:
Neeti Aggarwal, CFA, Senior Manager, Research, The Asian Banker

17:00

Reimagining the future of financial services in the Philippines
We interview key executives and innovators from different sectors of the financial and consumer services industry and ask them to share their perspectives. We take a closer look at the top trends likely to reshape not only how we do business and bank, but how we consume products and services in our everyday lives.

• Demonetisation and technology driven financial inclusion
• The collaborative economy
• E-commerce
• Impact investing
• The use of AI and Internet of Things (IoT)

Speakers and panellists include:

• Miguel (Mikko) Perez, Founder & CEO at Ayannah
• Magellan Fetalino, CEO, Acudeen
• Michael Ngo Dee, Senior Vice President Supply Chain - Philippines at Lazada Group
• Miguel Cuneta, Co-Founder, Chief Community Officer at Satoshi Citadel Industries
• Malikkhan Kotadia, Mentor, The FinLab

Session chaired by:
Foo Boon Ping, Managing Editor, The Asian Banker