The Future of Finance, Thailand

Friday, 29th September 2017


Registration & morning networking


Welcome Note

Opening Address

International Keynote

Leadership Dialogue:
Championing digital disruptions – How to emerge as winners in current and future financial landscapes
The digital economy task force needs to establish effective and agile governance structures to ensure a strategic foresight capabilities for the long-term relevance of every digital transformation initiatives made by the digital society. In this interactive dialogue, we discuss the best practices and factors that drive the success of leading players and highlight the key ingredients to enhance the transformational phase.

  • What are the best practices of leading players in the industry? What are they doing differently?
  • How can banks step up their game to compete with new entrants?
  • Leveraging on data intelligence and internet of things to expand business models
  • How and what can we learn from the neighbouring countries?


Networking break


Enhanced innovation in an age of digital transformation
With the day-to-day innovations and technologies emerging in the financial markets, requirements and expectations of different end-users have become more sophisticated for financial institutions. In this session we will discuss the contextualizing of innovation in an era of digital disruptions.

  • Digitisation as a game changer in the financial services industry
  • Contextualising of the integration between big data and IoT
  • Utilising business intelligence to support corporate institutions services

Speakers & Panellists include:

  • Maciej Sałata, Senior Consultant Corporate Banking, Comarch


Putting the customer first – How do we attract and retain customers in a highly competitive industry
For all types of financial institutions, managing the customers’ journey is a crucial element and banks or new players should incorporate customer-centric business models that aligning customer experiences across distribution channels. In this session we will discuss how institutions can achieve best practices in customer’s experience.

  • Innovating the customer experience - technology usage from the start to the end
  • Managing omni-channels and achieving a seamless experience for users
  • Innovative models for expanding the banks digital footprint
  • Loyalty programs and new initiatives to retain customers




Briefing on the Thailand Awards Programme2017 – Retail and Technology

  • Awards programme: process, methodology, and scorecards
  • Best practices in Thailand (based on submissions)
  • Overview of the Thailand retail banking market
  • Key findings from The Asian Banker awards programme


Presentation by Foo Boon Ping, Managing Editor, The Asian Banker


Micro-finance – Greater access to build a sustainable SME marketplace & financial inclusion
SMEs make a large proportion of consumers in Thailand and huge engines of growth for the country. Both financial institutions and alternative players are looking at ways to enable greater access to credit and financial services for this sector. This session will focus on tracking key industry trends, opportunities and threats set to impact the market in Thailand.

  • Best practices in regulatory compliance
  • Digital banking impact on SMEs and the role that start-up plays for understanding the Thai consumers
  • How to build a sustainable model of credit lending
  • Managing competition and collaboration between different stakeholders


Innovation in payments  - Riding on the wave of e-payments and mobile wallets
One of the most trending area in finance is payments. Thailand has seen lots of progress in this sector. We discuss what are the new modes and channels, customers’ mind-set and different technologies in delivering new payments platforms.

  • What are current models and technology platforms that are emerging as next-generation standards?
  • How can banks compete with the new payment entrants?
  • How close are we to the adoption of bitcoin and crypto-currencies?
  • Building communities through new technology


Networking break


Effectively managing risks to combat financial crime
The emergence of technical revolutions may bring lots of opportunities but it also comes with a heavy price, when it backfires against the institutions providing financial services. However, having a solid risk management and cyber security framework will enable us to safeguard our businesses without falling prey to financial crimes. This session will focus on identifying how banks and other financial players can offer multi-layered solutions to safeguard against financial crime at the customer and institution-wide level.

  • Mitigation of risk through enterprise wide adoption
  • Building cyber-intelligence by applying add-ons to the current systems
  • What are the key elements of constituting a robust cybersecurity governance framework to address current gaps?
  • Best practices in tackling loan delinquency and credit defaults


Reimagining Thailand’s state of industry

We interview key executives from different sectors of the industry and get their perspectives of what the future of finance will look like in Thailand. We summarise as well the top five trends that will reshape the industry.

  • Competitive collaboration
  • Financial inclusion
  • Credit revolution
  • Social and personal finance
  • Artificial intelligence (AI) and IoT


Closing Remarks

*Topics and speakers are subject to change

For more information or inquiries, please contact
Essraa Mansi
Programme Manager
(+971) 4427 3649