• Understanding international best practices which can be applied locally
• Impact of international and central bank regulations such as free banking and the continuation of the Financial Inclusion Strategy 2020
• Building a stronger risk culture across the bank to offer more competitive risk based pricing for clients.
• Building a sustainable SME business
  
  

Core Banking - the big bang approach or a hybrid of old and new

Presentations by:
Raphael Hukai, Chief Technology and Information Officer, Equity Bank Kenya

Technology and innovation are the new buzz word these days in the financial service industry. As legacy banking still exist banks need to decide whether to do the big bang approach and overall the old system completely. However, many banks are looking for a hybrid model or ways to migrate old systems to new technologies.

• Core banking systems upgrade what can be achieved with a migration of business lines to new front end channels
• Agility and flexibility in middleware enterprise systems
• What an open platform ecosystem can achieve for the financial services community
• Single data warehouse this missing step in moving the bank to STP and real time
• What an open platform ecosystem can achieve for the financial services community

Becoming Digital, Direct Banking through channels and innovative branch models

Presentations by:
David Miller, Partner, DXL Risk Consultants

Digital banking is now here to stay, meaning the traditional measurement of a banks footprint by branch and ATM has become outdated. Although, the branch will continue, every bank will need to be a Direct Bank, connecting with clients via mobile, online, social media and offering a range of remittance and P2P services.  Online chat features are already common place, customer service representatives are video conferencing with clients via their mobile phone to offer advisory services, however banks must think of “what’s next”. 

• Strategies for expanding branch network while maintaining cost (Agency Banking, Mobile branches, Digital branches)
• Seamlining customer experience across all touch points while simultaneously providing a high level of customer service
• Role of data & analytics in tracking customer behaviour and opportunities to upsell
• Utilizing Social Media to deepen the understanding of customer behaviour

Disruptions and Industry Game Changers, How to stay ahead of the game

Presentations by:
Eric Tachibana, Head of Platform Strategy & Transformation, Amazon

Disruptions and game changers have become a norm in the financial services industry as we hear of new platform, Fintech’s and technologies emerging every month. How can banks create an innovative culture in order to stay ahead of the ever changing industry?  As new technologies also mean the possibly of new risk and cybercrime the banks will have to keep an eye out for.

• Expanding payments banking across West Africa
• Creating culture of innovation within the bank
• The new wave of cybercrime
• Maintaining the customer relationship when partnering withtelco’s and online commerce sites
• Fintech partnerships the way forward?

Chairman’s conclusions and closing