This agenda is intended to be highly interactive and all the panelists will be expected to participate continuously throughout the sessions

The 2nd Annual West Africa International Retail Banking Dialogue
Thursday 9th July, 2015 | Intercontinental Hotel, Victoria Island Nigeria
8:30 – 9:00 Registration
9:00 – 10:30 Opening Session
Emmanuel Daniel, Chairman, The Asian Banker

Keynote Address:
Stephen Olabisi Onasanya, Chief Executive Officer, First Bank of Nigeria

Contextualizing global trends in retail banking for West Africa

In this first session we will identify current innovation and trends in retail financial services today. As the global economy continues to recover, retail banks across the world are looking towards innovation as a way to generate revenue and control costs by simplifying operations and increasing customer experience.

  • Understanding international best practices which can be applied locally
  • Innovation in retail financial services in West Africa today
  • Strategies to deepen retail banking relationship that enhance profitability
  • How to leverage on the Agency Banking framework to enhance the bank’s footprintas a cost control mechanism
  • Reaching the unbanked population within the landscape of cashless environment as in guidelines with the central bank’s 2020 initiative
Presentations by:
Gbenga Shobo, Executive Director, Lagos & West, First Bank of Nigeria

Chaired by Emmanuel Daniel, Chairman, The Asian Banker and co-chaired by Bisi Lamikanra, Partner & Head Management Consulting, KPMG Nigeria
10:30 – 11:00 Tea/Coffee Break
11:00 – 12:00 Enhancing the risk management structure while building a stronger retail and SME business

Building a strong risk management culture requires the right tools and mechanism to be in place in order to grow a sustainable retail and SME business. Banks must appropriate risk technologies in place in order to assess and grow the banks’ balance sheet within an acceptable risk appetite.
  • Impact of regulations in the transforming the banking environment
  • Strengthening of risk management mechanism through enhanced scoring and risk rating technologies
  • Automation that allows for greater risk tracking and quicker turn-around times for customers
  • Introduction of credit cards into the market place
  • How to build SME lending portfolios in the absence of collateral
Presentations by:
Rotimi Nihinlola, Chief Operating Officer, Domestic Bank, Ecobank Group
UK Eke, Executive Director, South, First Bank of Nigeria
Hemant Kulkarni, Head of Banking Competency, Tech Mahindra
12:00 – 13:00 Luncheon
13:00 – 14:30 Exploring new revenue streams through mobile banking and payments

Payments is a core area in which innovation is gaining pace in both Africa and Asia. In this session we will explore parameters that make successful payment initiatives tick, particularly in Africa, with best practices from Asia.
  • Successes and failures in mobile-based payments initiatives in Africa
  • Strategies to drive mobile banking in West Africa
  • Differentiation through alternative channel innovation
  • Partnerships between banks and mobile money providers
  • Electronic, cardless payment infrastructure in large cities
  • The need to continue to build public confidence in electronic payments
Presentations by:
Dauda Lawal, Executive Director, North, First Bank of Nigeria
Qasif Shahid, Former Head Digital Banking & Development of MCB Pakistan
Sunil Sachdev, Chief Business Development Officer, GlobeOne
14:30 – 15:00 Tea/Coffee Break
15:00 – 16:00 Improving technology infrastructure to expand bank scope and enhance customer experience across delivery channels

As technology moves to an open solution platform, the infrastructure required to become more customer-centric is now accessible even to small banks. Financial institutions require certain IT infrastructure in place to grow the business while ensuring a consistent superior level of customer service across all touch points.
  • Major IT infrastructure required to grow the physical and digital presence in the marketplace
  • Leveraging on new technology solutions in order to deepen customer relationships through alternative channels
  • Delivering solutions that place a greater emphasis on customer service and higher levels of value creation (personalised services, effective cross selling)
  • How data and analytics can be used to for greater customer centricity and segmentation
  • Integration of data from multichannel sources
Presentations by:
Percy Thaver, Vice President and Head of Africa, Nucleus Software
16:00 Chairman’s conclusions and closing

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