This agenda is intended to be highly interactive and all the panelists will be expected to participate continuously throughout the sessions
|The 2nd Annual West Africa International Retail Banking Dialogue
Thursday 9th July, 2015 | Intercontinental Hotel, Victoria Island Nigeria
|8:30 – 9:00||Registration|
|9:00 – 10:30||
Emmanuel Daniel, Chairman, The Asian Banker
Stephen Olabisi Onasanya, Chief Executive Officer, First Bank of Nigeria
Contextualizing global trends in retail banking for West Africa
In this first session we will identify current innovation and trends in retail financial services today. As the global economy continues to recover, retail banks across the world are looking towards innovation as a way to generate revenue and control costs by simplifying operations and increasing customer experience.
Gbenga Shobo, Executive Director, Lagos & West, First Bank of Nigeria
Chaired by Emmanuel Daniel, Chairman, The Asian Banker and co-chaired by Bisi Lamikanra, Partner & Head Management Consulting, KPMG Nigeria
|10:30 – 11:00||Tea/Coffee Break|
|11:00 – 12:00||Enhancing the risk management structure while building a stronger retail and SME business
Building a strong risk management culture requires the right tools and mechanism to be in place in order to grow a sustainable retail and SME business. Banks must appropriate risk technologies in place in order to assess and grow the banks’ balance sheet within an acceptable risk appetite.
Rotimi Nihinlola, Chief Operating Officer, Domestic Bank, Ecobank Group
UK Eke, Executive Director, South, First Bank of Nigeria
Hemant Kulkarni, Head of Banking Competency, Tech Mahindra
|12:00 – 13:00||Luncheon|
|13:00 – 14:30||Exploring new revenue streams through mobile banking and payments
Payments is a core area in which innovation is gaining pace in both Africa and Asia. In this session we will explore parameters that make successful payment initiatives tick, particularly in Africa, with best practices from Asia.
Dauda Lawal, Executive Director, North, First Bank of Nigeria
Qasif Shahid, Former Head Digital Banking & Development of MCB Pakistan
Sunil Sachdev, Chief Business Development Officer, GlobeOne
|14:30 – 15:00||Tea/Coffee Break|
|15:00 – 16:00||Improving technology infrastructure to expand bank scope and enhance customer experience across delivery channels
As technology moves to an open solution platform, the infrastructure required to become more customer-centric is now accessible even to small banks. Financial institutions require certain IT infrastructure in place to grow the business while ensuring a consistent superior level of customer service across all touch points.
Percy Thaver, Vice President and Head of Africa, Nucleus Software
|16:00||Chairman’s conclusions and closing|