Excellence in Retail Financial Services Convention 2015

The annual Excellence in Retail Financial Services Convention is an exciting event for retail bankers to keep abreast with the latest technological developments to enable them to respond to changing customer behaviour. For year 2015, the convention will take place in Singapore, a city-state known for its leadership in innovation and customer engagement.

Key focus areas  

• The future of payments
• Customer relationship and retention initiatives
• Social media banking innovations
• How telecom and start-up technology firms are connecting with financial institutions
• New technology processes
• Use of data and analytics                                                                

Our programme is designed as a platform for senior retail bankers to discuss the latest trends in the retail banking industry, focusing on the strengths and challenges in retail banking in Singapore.

A key feature of The Excellence in Retail Financial Services Convention is that we not only facilitate dialogue with leading players in the local and international retail banking industry but organise visits to banks, technology firms and retailers for a first-hand experience on how they successfully attract and retain customers. We also keep abreast of retail banking innovation, with insights on both bank and non-bank players.