The annual Excellence in Retail Financial Services Convention is an event for leaders in the retail businesses to keep abreast with the latest trends and strategies to respond to changing customer behaviour. This year, the event will take place in Tokyo, Asia’s most renowned innovation hub and a leader in artificial intelligence and robotics.

Our programme, including the convention and the Japan Innovation Tour, is designed as a platform for senior executives in financial services, insurance and technology companies, to discuss the current developments of innovation in the financial services industry, focusing on the highlighting the strengths and challenges in Asia-Pacific in a way that is geared towards meeting the industry’s business needs.

A key feature of the Japan Innovation Tour is that we not only organise site visits for attendees to learn how they can improve their services, successfully attract and retain customers but also facilitate dialogue with leading players in the local and international retail financial services industry.

supporting organization

Related Activities:

Key focus areas:


Customer journey – A frictionless path


Today’s AI-Enabled in the Financial Services Industry


The Next Robo Generation – Chatbots, Robots, Robo-advisors and beyond


The Future of Insurance is Insurtech


RegTech the Next Big Thing in the Industry?


APIs and Digital Payments

Past Excellence photo gallery:

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Melissa Ballesteros
(+86) 10 5869 3492