Contextualizing global trends in retail banking for Africa

Opening remarks:
Emmanuel Daniel, Chairman, The Asian Banker
Ladi Balogun, GMD / CEO, First City Monument Bank

Opening dialogue:

In this first session we will identify current innovation and trends in retail financial services today. As the global economy continues to recover, retail banks across the world are looking towards innovation as a way to generate revenue and control costs by simplifying operations and increasing customer experience.

• Innovation in retail financial services in West Africa today
• Understanding international best practices which can be applied locally
• Impact of regulations in the transforming the banking environment
• Managing risks while catering the demands of retail banking customers
• The cost of serving the customer and SME client
• How Agent Banking framework is enabling the financial institutions to bring the banking services to the unbanked
• The move toward greater customer centricity and segmentation
• Steps towards attaining 80% financial inclusion till 2020

• With comments from:
• Paul Steenkamp, Head: Innovation Capability (Personal & Business Banking), Standard Bank Group

International expert include:
Paul Steenkamp, Head: Innovation Capability (Personal & Business Banking),
Standard Bank Group

Banks today are leveraging on digital channels to save costs and offer even greater convenience to customers while leaving the traditional method of an extensive network branches

• Recent trends in technology spend of banks in West Africa
• Differentiation through channel innovation
• Integration of data from multichannel sources
• Generating costumers insights through data
• Customer engagement through social media and other online channels

International expert include:
Martin Buchholz, CTO, Managing Consultant, Director within Asia Pacific Financial Services Industry

As technology moves to an open solution platform, the technology required to become costumer centric has becoming accessible to even small banks. How is this changing competition? What is left for the differentiation for different players in the market

• Preparing the necessary IT infrastructure for e-banking.
• Higher levels of value creation (personalised services, effective cross selling).
• Managing long-lived business processes.
• Eliminating redundancy through effective business process management.

International expert include:
Martin Buchholz, CTO, Managing Consultant, Director within Asia Pacific Financial Services Industry

Payments is the core area where innovation is gaining pace in both Africa and Asia. In this session we will explore the parameters that make some payment initiatives tick. In particular, payment developments in Asia and in Africa.

• The landscape of mobile based payments in Africa (including EcoCash, M-PESA, Oltio & MasterCard, Bitcoin & Kipochi as well as non-bank payments in Africa).
• Electronic, cardless payment infrastructure in large cities
• Need to continue to build public confidence in the electronic means of payments
• Increasing mobile banking security to better engage and retain customers
• How partnerships with telcos can drive online payments initiatives
• Challenges affecting the use of mobile money by consumers