Day 2: Futurebank Innovation Dialogue 
Wednesday, 16th March 2016 

• Online vs. Old-line, not an evolution but a fundamental shift in the business model of banks
• Banks stripped-down role in this mobile-wallet world
• How the developments in mobile connectivity and mobile based business are shaping companies strategy today?
• Coping with thinning margins and distance from the customers
• The development of private banking and wealth management
• Blockchain, incorporating the future today
• Mitigating the risks and the threat to cybercrime in consumer banking

Key Findings from the Excellence in Retail Financial Services Awards Programme 2016
by Mobasher Zein Kazmi, Head of Research, The Asian Banker

• How to capture the services customer truly need in retail banking and better customer relationships?
• New patterns of consumerism such as real-time payment and forces like social media and big data are forcing banks to rethink product innovation shaping innovation strategy

• Daniel Gusev, Managing Partner, Digital Space Ventures
• Aidil Zulkifli, Co-founder & CEO, Uangteman.com
• Wilson Chia, Advisor, The Excellence in Retail Financial Services Advisory Council

Best practices in the retail banking today: Case studies
The session will feature case studies from leading retail banks that have demonstrated excellence in important tactical areas

Presentations:
Blockchain technology: Disruption or innovation
by Alex Medana, Risk & Compliance Expert, Start-Up Advisor & Investor

Wipe the slate clean and start afresh - the BiBD journey
by David Brearley, Head of Consultancy, Silverlake

Moderator
Foo Boon Ping, Managing Editor, The Asian Banker

• What global economic forces will impact business strategy for the next 3 years and how can traditional industries like banking act like a startup and be agile, but think like an enterprise?
• The world is changing fast. It’s not a case of the big beating the small, but the fast beating the slow
• What is the future for digital payments?
• Start-ups and fintech disruptors: Blips in the history of innovation or are the beginning of what is to come? How can banks collaborate?
• Technologies that are poised to have the greatest impact on the way businesses innovate their products and services; How it is driving consumer behavior trends?
• Customer experience innovation outside the banking industry that will transform customer care business practices in retail banking

• Caroline Ada, Country Manager of Hong Kong & Macau, VISA
• Jason Chu, Chairman, Asia Pacific Customer Service Consortium
• David M. Brear, Chief Thinker, Think Different Group

Day 3: Futurebank Innovation Dialogue 
Thursday, 17th March 2016

09:00 – 09:30

Registration, welcome note and short introduction

Innovation and key developments in Hong Kong
Hong Kong is one the leaders in Asia in terms of latest technology and innovation within retail banking industry. Traditional business models and legacies are being rewritten and the new environment is driving phenomenal changes in the landscape.

- Summary of recent innovations in financial services
- Challenges faced by financial services in Hong Kong

• Mobasher Zein Kazmi, Head of Research, The Asian Banker

10:00 – 11:00

Visit to Hong Kong Applied Science and Technology Research Institute (ASTRI)
                     
ASTRI is building up a strong cyber security technical team for supporting Hong Kong's endeavor to become a Fintech hub in APAC. Its strategy is to develop new and advanced security technologies, applications and systems to include cloud security, encryption technologies, access control, virtual machine security, cyber-security information sharing platform, cyber-threat research and training platform.

• Dr. Joe Chan, Director of ASTRI Security Lab

12:00 – 13:00

Visit to Bank of East Asia, Hong Kong

Bank of East Asia’s growth strategy involves digitizing its entire service network and supporting the wealth management needs of their valued customers. Through these efforts, the aim is to deliver enhanced, market-leading services that match the rapidly-changing landscape of the banking industry. Located in high traffic districts and prime shopping areas, BEA’s digital branches are equipped with a suite of digital devices. BEA’s digital branch model enhances the customer experience and service delivery while reducing operational costs and installation time. To date, eight digital branches have been opened across Hong Kong.

• Kenneth Tsin, Head, Channel Management and Operations Department
• Kannis Cheung, Head, Marketing Department
• Samuel Powney, English Editor, Marketing Department

13:00 – 14:00

Lunch at LEI Garden

HK Fintech Supercharger

The SuperCharger FinTech Accelerator Programme is a partnership between Standard Chartered Bank (Hong Kong) Limited, one of Hong Kong’s three note-issuing banks; together with technology giant, Baidu, which dominates China’s internet search engine market; as well as technology and innovation hub, TusPark Global Network, which has successfully incubated 19 publicly-listed companies have announced their 8 Finalist out of over 160 applicants from 20+ countries.  The programme has been structured to uniquely include early and late stage start-ups to encourage them to learn from each other and cross-fertilize through the exchange of ideas and the potential of partnership.

• Janos Barberis, Founder
• Renu Bhatia, Managing Director

16:00 – 17:00

GS1 Hong Kong, Internet of Things (IoT) Centre

Set up by GS1 Hong Kong with the support of the Innovation and Technology Commission of the HKSAR Government, the Hong Kong Science and Technology Parks Corporation as well as industries, technology partners and other related organizations. The Centre is an extension of the Supply Chain Innovation Centre and the Hong Kong RFID Centre set up by GS1 Hong Kong and Hong Kong Science & Technology Parks Corporation in 2007 and 2008. A unique showroom of IoT in Hong Kong, the IoT Centre shares best practices of applying IoT enabling technologies with the ultimate goals to uplift business performance, customer satisfaction and the betterment of  society. The IoT Centre has received tremendous positive feedback and support from the industry.

19:00

Dinner at Yung Kee Restaurant