Agenda

 

 

Day 1: Site Visits
Tuesday, 15 March 2016 

09:00 – 09:30

Registration, welcome note and short introduction

Innovation and key developments in Hong Kong
Hong Kong is one the leaders in Asia in terms of latest technology and innovation within retail banking industry. Traditional business models and legacies are being rewritten and the new environment is driving phenomenal changes in the landscape.

- Summary of recent innovations in financial services
- Challenges faced by financial services in Hong Kong


Briefing by
  • Foo Boon Ping, Managing Editor, The Asian Banker

10:00 – 11:00

Visit to Hong Kong Applied Science and Technology Research Institute (ASTRI)
                     
ASTRI is building up a strong cyber security technical team for supporting Hong Kong's endeavor to become a Fintech hub in APAC. Its strategy is to develop new and advanced security technologies, applications and systems to include cloud security, encryption technologies, access control, virtual machine security, cyber-security information sharing platform, cyber-threat research and training platform.


Briefing by
  • Dr. Joe Chan, Director of ASTRI Security Lab, ASTRI

12:00 – 13:00

Visit to Bank of East Asia, Hong Kong

Bank of East Asia’s growth strategy involves digitizing its entire service network and supporting the wealth management needs of their valued customers. Through these efforts, the aim is to deliver enhanced, market-leading services that match the rapidly-changing landscape of the banking industry. Located in high traffic districts and prime shopping areas, BEA’s digital branches are equipped with a suite of digital devices. BEA’s digital branch model enhances the customer experience and service delivery while reducing operational costs and installation time. To date, eight digital branches have been opened across Hong Kong.


Briefing by
  • Kenneth Tsin, Head, Channel Management and Operations Department
  • Kannis Cheung, Head, Marketing Department
  • Samuel Powney, English Editor, Marketing Department

13:00 – 14:00

Lunch at LEI Garden

14:30 – 15:30

GS1 Hong Kong, Internet of Things (IoT) Centre

Set up by GS1 Hong Kong with the support of the Innovation and Technology Commission of the HKSAR Government, the Hong Kong Science and Technology Parks Corporation as well as industries, technology partners and other related organizations. The Centre is an extension of the Supply Chain Innovation Centre and the Hong Kong RFID Centre set up by GS1 Hong Kong and Hong Kong Science & Technology Parks Corporation in 2007 and 2008. A unique showroom of IoT in Hong Kong, the IoT Centre shares best practices of applying IoT enabling technologies with the ultimate goals to uplift business performance, customer satisfaction and the betterment of  society. The IoT Centre has received tremendous positive feedback and support from the industry.

16:00 – 17:00

NEST - DBS Accelerator

Powered by NEST, the accelerator is a unique programme run by a full-time, dedicated team. Selected startups are given a chance to come to Hong Kong to accelerate their FinTech businesses. The startups are receiving mentorship from specialists in banking, technology and leading industry experts aside startups are also given a dedicated workspace in Wanchai, a state of the art co-working space well served by transport links and 24/7 secure access.


Briefing by
  • Peter Dingle, Director Innovation Accelerators, NEST

19:00

Dinner at Yung Kee Restaurant

* Please note that speakers are in various stages of invitation and confirmation
For more details on FutureBank Innovation Tour 2016
Contact: Alexander Gevanno, Program Manager
Tel: (+86) 17600866867
Email: agevanno@theasianbanker.com

Day 2: Futurebank Innovation Dialogue 
Wednesday, 16th March 2016 

08:00 – 08:30 Registration
08:30 – 09:00 Chairman’s Opening Remarks
Philippe Paillart, Former Vice Chairman, CEO of DBS

Opening Keynote
The Future of Banking – What will the next 10 years hold?

The presentation will talk about the changes that banking has had and the scars they have left. With a forward view of how blockchain, regulatory changes, artificial intelligence and a swath of other technological changes that are moving the world of banking forward at an unprecedented pace. Where will this take us and who will the winners and losers be?

by David M. Brear, Chief Thinker, Think Different Group
09:00 – 11:00 The Heads of Retail Annual Dialogue 
This annual dialogue involves the heads of retail from more than 30 countries from the Asia Pacific, Middle East and Africa regions. The dialogue will cover a wide spectrum of key issues to secure the perspective from the heads of retail in terms of recognizing leading best practices in the industry.

  • Online vs. Old-line, not an evolution but a fundamental shift in the business model of banks
  • Banks stripped-down role in this mobile-wallet world
  • How the developments in mobile connectivity and mobile based business are shaping companies strategy today?
  • Coping with thinning margins and distance from the customers
  • The development of private banking and wealth management
  • Blockchain, incorporating the future today
  • Mitigating the risks and the threat to cybercrime in consumer banking

Key Findings from the Excellence in Retail Financial Services Awards Programme 2016
by Mobasher Zein Kazmi, Head of Research, The Asian Banker


Session chaired by Philippe Paillart, Former Vice Chairman, CEO of DBS and co-chaired by Emmanuel Daniel, Chairman, The Asian Banker
11:00 – 11:30 Tea/Coffee Break
11:30 – 12:30 Re-engineering Products and Services to Meet Changing Customer Expectations
Don't underestimate client feedback! The optimization of tools and data is a crucial step in achieving customer centricity. The increase in customer expectation places further pressure on financial institutions to be one step ahead. Increasing disruptions are also coming from companies such as Alipay and FinTechs that are offering financial services products.

  • How to capture the services customer truly need in retail banking and better customer relationships?
  • New patterns of consumerism such as real-time payment and forces like social media and big data are forcing banks to rethink product innovation shaping innovation strategy

Speakers
  • Daniel Gusev, Managing Partner, Digital Space Ventures
  • Aidil Zulkifli, Co-founder & CEO, Uangteman.com
  • Wilson Chia, Advisor, The Excellence in Retail Financial Services Advisory Council

Moderator
Gai McGrath, Advisor, The Excellence in Retail Financial Services Advisory Council
12:30 – 13:30 Luncheon
13:30 – 14:30

Best practices in the retail banking today: Case studies
The session will feature case studies from leading retail banks that have demonstrated excellence in important tactical areas

Presentations:
Blockchain technology: Disruption or innovation
by Alex Medana, Risk & Compliance Expert, Start-Up Advisor & Investor

Wipe the slate clean and start afresh - the BiBD journey
by David Brearley, Head of Consultancy, Silverlake

Moderator
Foo Boon Ping, Managing Editor, The Asian Banker

14:30 – 15:00 Tea/Coffee Break
15:00 – 16:00 How will financial institutions compete in the era of disruptions?

  • What global economic forces will impact business strategy for the next 3 years and how can traditional industries like banking act like a startup and be agile, but think like an enterprise?
  • The world is changing fast. It’s not a case of the big beating the small, but the fast beating the slow
  • What is the future for digital payments?
  • Start-ups and fintech disruptors: Blips in the history of innovation or are the beginning of what is to come? How can banks collaborate?
  • Technologies that are poised to have the greatest impact on the way businesses innovate their products and services; How it is driving consumer behavior trends?
  • Customer experience innovation outside the banking industry that will transform customer care business practices in retail banking
Speakers
  • Caroline Ada, Country Manager of Hong Kong & Macau, VISA
  • Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • David M. Brear, Chief Thinker, Think Different Group

Moderator
Varun Sabhlok, Vice Chairman, The Excellence in Retail Financial Services Advisory Council
* Please note that speakers are in various stages of invitation and confirmation
For more details on FutureBank Innovation Tour 2016
Contact: Alexander Gevanno, Program Manager
Tel: (+86) 17600866867
Email: agevanno@theasianbanker.com

 

Day 3: Futurebank Innovation Dialogue 
Thursday, 17th March 2016

09:00 – 09:30

Registration, welcome note and short introduction

Innovation and key developments in Hong Kong
Hong Kong is one the leaders in Asia in terms of latest technology and innovation within retail banking industry. Traditional business models and legacies are being rewritten and the new environment is driving phenomenal changes in the landscape.

- Summary of recent innovations in financial services
- Challenges faced by financial services in Hong Kong


Briefing by
  • Mobasher Zein Kazmi, Head of Research, The Asian Banker

10:00 – 11:00

Visit to Hong Kong Applied Science and Technology Research Institute (ASTRI)
                     
ASTRI is building up a strong cyber security technical team for supporting Hong Kong's endeavor to become a Fintech hub in APAC. Its strategy is to develop new and advanced security technologies, applications and systems to include cloud security, encryption technologies, access control, virtual machine security, cyber-security information sharing platform, cyber-threat research and training platform.


Briefing by
  • Dr. Joe Chan, Director of ASTRI Security Lab

12:00 – 13:00

Visit to Bank of East Asia, Hong Kong

Bank of East Asia’s growth strategy involves digitizing its entire service network and supporting the wealth management needs of their valued customers. Through these efforts, the aim is to deliver enhanced, market-leading services that match the rapidly-changing landscape of the banking industry. Located in high traffic districts and prime shopping areas, BEA’s digital branches are equipped with a suite of digital devices. BEA’s digital branch model enhances the customer experience and service delivery while reducing operational costs and installation time. To date, eight digital branches have been opened across Hong Kong.


Briefing by
  • Kenneth Tsin, Head, Channel Management and Operations Department
  • Kannis Cheung, Head, Marketing Department
  • Samuel Powney, English Editor, Marketing Department

13:00 – 14:00

Lunch at LEI Garden

14:30 – 15:30

HK Fintech Supercharger

The SuperCharger FinTech Accelerator Programme is a partnership between Standard Chartered Bank (Hong Kong) Limited, one of Hong Kong’s three note-issuing banks; together with technology giant, Baidu, which dominates China’s internet search engine market; as well as technology and innovation hub, TusPark Global Network, which has successfully incubated 19 publicly-listed companies have announced their 8 Finalist out of over 160 applicants from 20+ countries.  The programme has been structured to uniquely include early and late stage start-ups to encourage them to learn from each other and cross-fertilize through the exchange of ideas and the potential of partnership.


Briefing by
  • Janos Barberis, Founder
  • Renu Bhatia, Managing Director

16:00 – 17:00

GS1 Hong Kong, Internet of Things (IoT) Centre

Set up by GS1 Hong Kong with the support of the Innovation and Technology Commission of the HKSAR Government, the Hong Kong Science and Technology Parks Corporation as well as industries, technology partners and other related organizations. The Centre is an extension of the Supply Chain Innovation Centre and the Hong Kong RFID Centre set up by GS1 Hong Kong and Hong Kong Science & Technology Parks Corporation in 2007 and 2008. A unique showroom of IoT in Hong Kong, the IoT Centre shares best practices of applying IoT enabling technologies with the ultimate goals to uplift business performance, customer satisfaction and the betterment of  society. The IoT Centre has received tremendous positive feedback and support from the industry.

19:00

Dinner at Yung Kee Restaurant

* Please note that speakers are in various stages of invitation and confirmation
For more details on FutureBank Innovation Tour 2016
Contact: Alexander Gevanno, Program Manager
Tel: (+86) 17600866867
Email: agevanno@theasianbanker.com


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