Contextualizing global retail banking trends for the Ghana market

Opening remarks:
Emmanuel Daniel, Chairman, The Asian Banker

Opening dialogue:

This session will identify current innovation and trends in retail financial services today. As the global economy continues to recover, retail banks across the world are looking towards innovation as a way to generate revenue and control costs by simplifying operations and increasing customer experience

• The application ofinternational and regional best practices at the local level
• Impact of regulations in transforming the banking environment
• What approach to take in developing the future bank branch model in Ghana
• How Agent Banking framework is enabling the financial institutions to bring the banking services to the unbanked
• The move toward greater customer segmentation and customized product bundles
• Managing the cost of the bank by looking at effective ways of handling physical cash while servicing the customer

Building the core components of the bank’s infrastructure to go mobile and provide customized service

This session will be focusing on the build blocks required for the retail business to provide personalised service, deepening their customer wallet share. Catering to different customer segments through a multiply touchpoints involves having a 360 degree view of the customer and a consolidated data center. Although innovation has allowed the financial services industry to leap forward the core systems remain the starting point.

Presentation by:

• Are advanced core banking and middleware systems required to have an advanced digital offering?
• Innovations enabling core banking systems enhancement and upgrades
• Higher levels of value creation (personalised services, effective cross selling) through CRM
• Preparing the necessary IT infrastructure for mobile and e-banking.
• Eliminating redundancy through effective business process management

The untapped potential of digitalization, mobile banking and payments in Ghana

Presentations by:
Neal Cross, MD & Chief Innovation Officer, DBS Bank

Across Africa banks today are leveraging on technology and digital channels to save costs and offer even greater convenience to customers while leaving the traditional method of an extensive network branches in order to reach the unbanked population.

• Differentiation through channel innovation
• Electronic, cardless payment infrastructure in large cities
• The landscape of mobile banking in Africa
• How partnerships with telcos can drive online payments initiatives
• Challenges affecting the use of mobile money by consumers