Thursday, 10th October 2013, Mulia Senayan, Jakarta, Indonesia

The Asian Banker is organizing a very important dialogue for decision makers and influencers to discuss issues that are shaping the Indonesia’s retail banking today. The Asian Banker’s Indonesian Heads of Retail Banking Dialogue is designed as a urgent conversation between key players in the Indonesian retail banking industry to closely review changes to the banking landscape and discuss issues that the financial institutions are facing in the industry today.

Some of the content we wish to share during the short luncheon roundtable will include:

• GAP analysis on performance of Indonesian banks relative to their peers and also best practise player points to the following areas that need to be worked on:

• Sales capability
• Sustainable growth
• Ethical commitment to customer
• Process and technology
• Risk management

• We specially want to discuss the status of the current developments on:

• Mobile phone banking
• Micro lending
• Regulation and the interest rate environment