Malaysia Heads of Retail Banking Dialogue
Thursday, 13th February 2014
Westin, Kuala Lumpur, Malaysia

Introduction by Christian Kapfer, research director, The Asian Banker

Presentation: Mega trends in retail banking and The Asian Banker Award Programme 
Christian Kapfer, research director, The Asian Banker

Case study: New digital services and channel strategies
Adam Grabarczyk, digital banking head, Standard Chartered Bank Malaysia Bhd

Presentation: Increasing wallet share through omni-channel sales and services 
Shashank Luthra, head business development, Enterprise Verticals, APJC, Cisco

The Discussion Agenda:

1. The state of the Global Retail Banking Industry
2. Where we believe Malaysian banks stand relative to international best practice
3. Where we believe Malaysian banks stand relative to their domestic peers
4. Tactical areas of competition amongst Malaysian retail banks today
5. Benchmarking Malaysian bank performance
6. Your feedback on the Excellence in Retail Banking Programme
   
7. The next frontier - trends, challenges and opportunities for banks

Chairman: Christian Kapfer, research director, The Asian Banker

Co-Chairman: Wilson Chia, International Panel of Advisors, The Excellence in Retail Financial Services Awards Programme, ex Standard Chartered Bank with 30 years of banking experience