As the Philippine economy is growing, banks are straining to service their increasingly demanding clients. Customers are interacting with the bank through different channels. With new data and analytics systems in place in most of the banks, the actual challenge is to understand what are the customers telling us.

• Learning from India’s Best Retail Bank on their transformation and growth journey
• How should a bank be organized to maximize profits using customer information?
• The new customer experience paradigm
• Challenges in customer profiling and handling data streams
• Identifying the actual owners and users of data
• Moving towards customer-centred organizational structures
• Harnessing social media conversations for profit

• Ajay Kapoor, EVP, business process reengineering group, HDFC Bank India
• Daniel U. Yu, SVP, CIO, Security Bank
• Marie Josephine Ocampo, SVP and CMO, Bank of the Philippine Islands
• Alvin Asuncion, VP customer management division, RCBC
• Venky Srinivasan, VP, sales Asia Pacific and Japan, Oracle Financial Services

• Government support to drive innovation in e-payment solutions
• Integrating the three areas: Payments, banking and commerce
• Stimulating cross-border payments & innovation through greater standardisation of payment technologies and interoperability via legal framework
• Collaborating with non-banking entities
• Outsourcing of certain business units to gain a competitive advantage
• E-money wallets – part of the multi-channel experience
• Addressing the security concerns associated with mobile payments

• Adinata Widia, SVP, cash management head, Bank Danamon Indonesia
• Andy Navarrete, head of channel mgmt. division, Bank of the Philippine Islands
• Ramon Abasolo , FSVP, IT group, Philippine National Bank
• Kanv Pandit, GM, payments solutions, ASEAN, Japan & Korea, FIS

As part of the Philippine International Banking Convention, The Asian Banker will hold a Heads of Risk Dialogue between key players in the Philippine banking industry to review changes to the risk management landscape and discuss banks’ progress in their risk management capabilities. The key players include Philippine banks' CROs, risk managers, IT heads, regulators and international best practitioners. The agenda includes:

• What this means for Basel-III early adopter jurisdictions like the Philippines, as well as the impact of the BSP’s varying compliance requirements for overseas and local business units on the banking industry
• Likelihood of a coordinated effort among banks to reduce the global vulnerability of banks in the Philippines
• The risks related to banks in the Philippines’ increasing dependence on non-recurring gains as a source of income.
• Challenges in obtaining stakeholder and senior management buy-in
• Obstacles to justifying the added value of sound risk management frameworks
• Increasing costs of regulatory compliance, including balancing and liquidity requirements with a drive for profitability
• Ongoing challenges in managing counterparty credit risk

• Glenn B. Maguire, Chief Economist, Asia Pacific, ANZ
• Evelyn Villanueva, EVP and CRO, BDO Unibank
• Ananias Jong Cornelio, CRO, China Banking Corp.
• Nerissa Berlin Duran, CRO, UCPB Savings Bank
• Victor Lim, EVP Head Retail Banking Segment, Philippine Bank of Communications
• Amelita Carrillo, VP/CRO, Philippine Business Bank
• Carmela Pama, CRO, Philippine National BankLolita Chu, FVP, Philippine National Bank
• Lolita Chu, VP, FVP, Philippine National Bank
• Regino C. Magno, Head of risk management, RCBC
• Ranil M. Reynante, Chief Compliance Officer, Development Bank of the Philippines
• Patricia L. Castaneda, CRO, Philippine Savings Bank
• Edeza A. Que, VP, Head of Credit Risk Management
• Arwin M. Guste, AVP, Head of Market Risk Management