Singapore Heads of Retail Dialogue

Thursday, 22nd August 2013, Fullerton Hotel, Singapore

The Asian Banker is organizing a very important dialogue for decision makers and the influences to discuss issues that are shaping the Singapore’s retail banking and payments landscape today.

The banking arena has seen an unprecedented transformation due to rapid advances in technology, faster and more frequent product turns and an increasingly savvy customer base. Banks can offer their products, interpret their customers’ needs and build relationships with their clients through various numbers of available channels.

The Asian Banker’s Singapore Retail Payments and Technology Dialogue is designed as an crucial conversation between key players in the Singapore banking industry to closely review changes to the banking landscape and discuss issues that the financial institutions are facing in the industry.

Core to this is the onset of real-time, online retail payments infrastructure, not just nationally but regionally, as the ASEAN 2015 initiative gets underway. Banks in Singapore have been moving relatively slowly to build their ability to compete in this area.

Also, the rise of alternate distribution channels, customer data security, convergence of technologies and emerging business models, mobile and wallet shares are shifting attitude of clients to digital relationships.  It will also evaluate and discuss trends in customer acquisition and retention and measures to improve operational efficiency.

This half-day forum will focus broadly on the following challenges facing the Singapore financial services industry:

  • Understanding the pain points in payments business & how to handle them
  • What are the trends regarding payments and loyalty?
  • Revisiting innovation in retail banking & future landscape in Singapore
  • Overcoming challenges in delivering innovation to market
  • Shifting attitude of the client to a digital relationship in wealth management

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