The Technology Decision Makers Conference - full | The Asian Banker Forums & Conference

Introduction

Bank of the future: The digital way to success

The Technology Decision Makers Conference is the most influential annual forum that brings together business and technology decision makers to benchmark technology choices and spending. Executives responsible for technology and innovation initiatives discuss their experiences in the selection, implementation and execution of technology and operations to enable the complex business processes of banks.
Technology developments are rapidly moving forward with the wide adoption of mobile technology, with the trend towards providing a wide range of delivery channels for consumers and the drive for strategic innovation taking the lead. At the same time, banks need to know where and how their customers expect to interact with them through judicious use of data and analytics.

Key working sessions in this year’s Technology Decision Makers Conference include:

Enterprise architecture for a digital world
Mobile financial services
Innovations in the payments landscape
Optimising customer centricity through data analytics
Risks and benefits involved in outsourcing
Implementation priorities in the post-core banking world
Technology requirements in meeting Basel III standards
Technologies supporting financial integration

Who should attend

The Technology Decision Makers Conference is designed for:

Decision makers in financial institutions, ranging from CIOs, CTOs, CROs heads of technology, innovation managers to business owners
Senior executives from the financial industry responsible for transformation and innovation
Senior executives in charge of retail banking, mobile banking, payments, IT infrastructure, applications, security, procurement, business intelligence and operational risk management
Regulators, bank supervision department, risk monitoring unit

Day 1

The Technology Decision Makers Conference Agenda
Day 1 - 21 May 2014, Wednesday
07:30 – 08:30	Registration
08:30 – 10:30	The Asian Banker Summit Opening Keynote Session
10:30 – 11:00	Morning Break
11:00 – 12:30	The Technology Decision Makers Conference Keynote Session: Challenges in building technology infrastructure for the future bank Leadership dialogue on technology priorities in a changing world How has the competitive landscape changed as a consequence of technological innovations Mastering digitalization and mobility Achieving customer centricity, single customer view and channel integration Managing regional integration of systems Technology innovation towards ‘banking the unbanked’ Speakers/panelists: Dr. Shaji Farooq, Chief Executive, Financial Services, Wipro (speaker) Dato’ Arif Siddiqui, CIO, Malaysia, Group CIO Islamic Banking, Standard Chartered Bank, Malaysia (panelist) Ali Sajwani, Group CIO, Group Information Technology, EmiratesNBD, United Arab Emirates (panelist) C K Chan, Global Head of Digital Mobile and Channels Engineering, HSBC, Hong Kong (panelist) Sriram Srinivasan, Director , Digital Engagement, Citibank Asia-Pacific, Singapore (panelist) Moderator: Eric Tachibana, Former Chief Operating Officer, APAC Chief Technology Office, UBS
12:30 – 14:00	Luncheon
14:00 – 15:00	Approaching the right customers at the right time with the right message - The increasing importance of data and analytics Banks have a strong hold on massive amounts of customer data and understand that this information is truly a gold mine. However, the challenge remains as how to utilise the vast amounts of structured and unstructured data in an efficient way in order to serve the customer of the 21st century. How can data management be optimized for price discovery, marketing, risk management and compliance? The following key points will also be discussed during the session: Gaining a more holistic view of the customer by combining data received through different channels Big data and the application of predictive analytics to generate critical business insights The value of real-time data as key to create cross/up selling opportunities Integration of experiential (transaction) data with survey information and social media data To what extent do data protection regulations limit the scope of analysis? Improving data management practices to aggregate, standardise and analyse data to derive high-quality reports for internal and regulatory consumption Speakers/panelists: Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Private Banking IT, Leading Swiss Bank, Singapore (speaker) Mahesh Ranade, Group Head SVP - IT Strategic Business Solutions, Bank Mandiri, Indonesia (panelist) Edwin Yuen, Chief Analytics Officer, Bank of China, Hong Kong (panelist) Chun Man Hui, Principal Solutions Architect, Software AG APJ (speaker) Moderator: Alexander Escucha, SVP, China Banking Corporation, Philippines Product demo by Wipro
15:00 – 15:30	Afternoon Break
15:30 – 16:30	Innovations and trends in the payment landscape Payment services have continuously evolved during the past decade and more substantial transformation of the industry lies ahead. At the same time, the pro-vision of payment services is back in focus for banks as they seek stable sources of income and funding and refocus on payments business. The stability of payment services add to a bank’s business and contribute towards its long-term viability and soundness. In this session, the topics under discussion will be: Integrating the three areas: payments, banking and commerce Understanding pain points in the payments business and how to handle them Emerging technologies and new players in payments with less loyal customers; which way is the industry headed? Ensuring privacy and security of users as well as service providers in mobile payments Implementing m-payments services via partnerships, alliances, and joint-ventures: Which is a better option and why? Stimulating cross-border payments and innovation through greater standardisation of payment technologies and interoperability via legal framework Speakers/panelists: Tumurkhuu Davaakhuu, CEO, Erelbank, Mongolia Arnab Ghosh, Director and Business Head - Cards & ATMs, Maritime Bank, Vietnam Arthur Cousins, CEO, International Payments Framework Association South Africa Kanv Pandit, General Manager, Payment Solutions, FIS Moderator: Christophe Langlois, Founder & MD, VisibleBanking.com Product demo by Authentify
16:30 – 17:30	Adopting the right enterprise architecture Steering and driving the capabilities of efficient banking and innovations for competitive edge needs the backing of right enterprise architecture. Financial institutions are transforming their IT architectures, undertaking enterprise wide system integrations and core banking implementations to better serve their customers. Adopting the right architecture to meet the future business needs IT transformation through core banking implementations Challenges in implementing core solutions and their integration for scalability and flexibility Key priorities of banks post core banking implementation Using more standardised software Providing stakeholders with a direction and decision making framework for IT infrastructure and applications portfolio Re-thinking fundamental banking needs in a cloud environment Speakers/panelists: Ali Sajwani, Group CIO, Group Information Technology, National Bank Dubai, United Arab Emirates Ashwin Khorana, CTO, ING Vysya Bank, India Eric Tachibana, Associate Partner, Citihub, Singapore Farhan Ibrahim, Director Sales Specialist, Cloud & Enterprise Management, ASEAN, Oracle Moderator: Anne Weatherston, Former Group CIO, ANZ Bank
17:30	End of Conference Day 1

*Please note that the speakers and panelists are in various stages of confirmation and will be updated

For more information please contact:
Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com
Tel: +86 10 58694642

Day 2

The Technology Decision Makers Conference Agenda
Day 2 – 22 May 2014, Thursday
08:00 – 09:00	Registration
08:30 – 10:00	Streamlining banking touch points across all channels The growing prominence of digital banking provides financial institutions with the opportunity for greater engagement with their customers. This session will discuss the need for branches, to transform themselves into a financial supermarket that works seamlessly with ATM, mobile and online channels while at the same time securing its own profitability. The session will evaluate several case studies for implementing market-leading direct channel innovations. Offering the next generation of customer engagement through seamless connections Delivering a tangible difference through personalized experience The digital bank: Do we still need brick and mortar branches? Banking touch points as source of entertainment for customers Optimizing channels in the cloud Speakers/panelists: Sriram Srinivasan, Director , Digital Engagement, Citibank Asia-Pacific, Singapore (speaker) Raymond Leung Chun Kow, Group COO, Alliance Bank, Malaysia (speaker) Kee Seng Eng, Vice President of Transformation Management Department, Bank Simpanan Nasional, Malaysia (speaker) Ian Jacobs, Customer Experience Evangelist, Genesys (panelist) Connie Leung, Senior Financial Services Industry Director, Microsoft (panelist) Moderator: Christophe Langlois, Founder & MD, VisibleBanking.com Product demo
10:00 – 10:30	Morning Break
10:30 – 11:30	Operational risk and innovation in financial technology As financial institutions increasingly rely on complex IT systems, which make them vulnerable to threats such as cyber-attacks and system disruptions. Banks have to continue to strengthen their technology risk management capabilities to improve the response to IT security threats or system failures. This session will discuss the balance between the need for innovation and the management of risks associated with new technologies. New technologies, new challenges Winning strategies to deepen technology risk management capabilities Risks and benefits involved in outsourcing of certain business operations Speakers/panelists: Christian Hunt, COO, Prudential Regulation Authority, Bank of England (Jeremy) Mahesh Ranade, Group Head SVP - IT Strategic Business Solutions, Bank Mandiri, Indonesia (panelist) Tan Say Leong, Business Development Director, Outsourcing at FIS (speaker) Kris Kumar, SVP and Regional Head, Asia Pacific, Digital Realty (speaker) Moderator: Boon Ping Foo, Managing Editor, The Asian Banker
11:30 – 12:30	How are smartphones changing the way we bank? The number of ways how a customer can pay for services and goods has exploded in the last years, including mobile, online and other channels. However, not all solutions are practical or easy to use. Banks are trying to penetrate the markets and gain the trust of the customer with these new products. What are the most promising and successful technologies of today’s industry? Tops and flops in e-money wallets, NFC, HCE and QR codes E-Signatures, voice biometrics and other authentication technologies on the horizon With cybercrime on the rise, how can information be kept safe? Speakers/panelists: Dato' Arif Siddiqui, CIO, Malaysia, Group CIO Islamic Banking, Standard Chartered Bank, Malaysia Abrar Mir, EVP & Group Head Branchless & e Banking, United Bank Limited, Pakistan Jason Kong, Deputy Director, Assurity Trusted Solutions Moderator: Alexander Escucha, SVP, China Banking Corporation, Philippines Product demo by Openway
12:30 – 14:00	Lunch Break
14:00 – 15:00	Enhancing customer experience in a device driven world How can banks get ready for the Digital Natives who seamlessly move between the physical and the digital world and even between different digital devices as per convenience? There are no channels in their mind, just different touch and interaction points. Formal lines between personal, work and social networks are blurred. And what is the role of social media in the future of banking? Rapidly changing consumer behaviour and key predictions From digital dissatisfaction to the app of the future Social media strategies to attract and acquire new customers The broad potential of social media in driving mobile banking/payments adoption and usage Transforming the customer’s experience with holistic fraud prevention Speakers/panelists: Satish Menon, Former Group General Manager - Digital and Customer Insights, ANZ Bank, Singapore Christophe Langlois, Founder & MD, VisibleBanking.com Andrew Parker, Sales Director, Mobility, Fiserv ASPAC Mark Johnston, Security Solution Architect, Trusteer (IBM) Moderator: Alexander Escucha, SVP, China Banking Corporation, Philippines
15:00 – 16:00	Closing Session: Why is the grass greener on the other side? And what can we learn from the neighbour? Technology innovations and new business models have allowed Telcos, social networks and P2P lending platforms to compete with traditional financial institutions by offering faster loans, better rates and cheaper money transfers just to name a few services. These player are competing through their technological advantage and become more and more popular especially with young customers. In this on-stage interview Matt Symons, CEO and Co-Founder of Australia’s leading P2P lending platform will show how his company can approve a loan application in a matter of minutes and how the right technology behind the scene makes it happen. Featuring: Matthew Symons, CEO and Co-Founder, Society One, Australia Moderator: Christophe Langlois, Founder & MD, VisibleBanking.com
16:00 – 16:30	Afternoon Break
16:30 – 17:30	The Asian Banker Summit Closing Keynote Session Thinking about the innovations that are redefining the industry The on slot of peer-to-peer activity on social media and new technology based breakthroughs are threatening to redefine the industry as we knowing today. As controversy continues to play out around the emergence of anonymous payments, this discussion will explore whether these innovations are a flash in the pan or a genuine megatrend with the potential to drastically impact the face of modern banking. The session would feature discussions around the following key points: Does virtual currency has a real place in today’s economy How the bitcoin community is being influenced by the regulatory environment in different geographies? Non FIs and banking – competition or cooperation How do we think about the traditional banks’ response to these innovations? What are some of the leading indicators which we need to track to understand how to incorporate these innovations into the traditional institutions. With comments from Bobby Lee, CEO, BTC China Jimmy Gurule, Professor of Law, University of Notre Dame & former Undersecretary, U.S. Department of the Treasury Anatoliy Knyazev, Executive Director & Co-founder, EXANTE Matthew Symons, CEO & Co-founder, Society One, Australia Session chaired by Emmanuel Daniel, president & CEO, The Asian Banker and Gordian Gaeta, international resource director, The Asian Banker
17:30	Conference end

*Please note that the speakers and panelists are in various stages of confirmation and will be updated

For more information please contact:
Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com
Tel: +86 10 58694642

Speakers

	Christian Hunt, Chief Operating Officer, Prudential Regulation Authority, Bank of England Mr Hunt is the chief operating officer for all banking supervisory activities at the Bank of England. Previously, he was with the UK's Financial Services Authority in charge of foreign banks operating in the UK. Before that, he was an investment banker with Deutsche Bank, a principal at the private investment firm Vasari Global and the assistant secretary of the London-based regulatory body - the Panel on Takeovers and Mergers.
	Tumurkhuu Davaakhuu, CEO, Erelbank Tumurkhuu Davaakhuu is currently the CEO of Erelbank, also serving on its board of directors. He has developed its culture and profile as a customer experienced focused bank concentrating on creative savings, loan and technological products tailored to the needs of small businesses and entrepreneurs. Before being named CEO in 2007, Davaakhuu was responsible for overlooking the loan portfolio performance, health and development of the bank as chief economist. Prior to joining Erelbank, Davaakhuu has been with Wainwright Bank, Smith Barney, and DJ Properties.
	Arif Siddiqui, CIO, Malaysia & Group CIO Islamic Banking, Standard Chartered Arif Siddiqui is currently chief information officer at Standard Chartered Bank Malaysia where he oversees the full spectrum of technology and operations and is responsible for systems development, technology support and banking operations for the bank’s retail and wholesale banking businesses. Over his 23 years of banking experience, Siddiqui has held various senior positions, including as chief executive officer of Scope International Malaysia, Standard Chartered’s Global Shared Services Centre in Kuala Lumpur. He has been nominated for and named winner of numerous awards, including the Standard Chartered Chairman Award in both 2005 and 1997.
	Sriram Srinivasan, Director, Digital Engagement, Citibank Asia-Pacific Sriram Srinivasan has over 15 years of experience in consumer e-banking business, technology, operations and marketing, handling large transformational initiatives across various geographies. He was instrumental in launching online banking at Citibank Japan. Srinivasan specialized in the design of end-to-end digital solutions that provide excellent customer experience as well as solid business value. He has established a regional eBusiness Center of Execution, handling various facets of digital banking including content management, creative development, e-DM, e-statements, web analytics, “Smart Banking” branch solutions, email deliverability and online acquisition form design.
	Raymond Leung Chun-Kow, Group COO, Alliance Bank Malaysia Raymond Leung Chun-Kow joined Alliance Bank as group chief operating officer in 2011. He oversees the operations, technology and various support functions of the bank, and is instrumental in developing key strategies that encompass all aspects of the bank’s business to drive growth. This includes product support, talent development, customer services and delivery. Prior to joining Alliance Bank, Leung had gained a diverse wealth of experience with over 30 years in Citigroup across Hong Kong, Toronto, New York and Singapore. He has held key positions at both country and regional levels for operations, technology, internal audit and product management.
	CK Chan, Global Head of Digital Mobile and Channels Engineering, HSBC CK Chan has overall responsibility for the development and deployment of mobile banking systems and engineering of a new series of channel services to support the digital strategy of HSBC. He began his career as an engineer in Fairchild Semiconductors, and entered his IT career with Hong Kong Telephone before joining HSBC's newly set-up group systems development centre in Vancouver, Canada in 1990. He moved back to Hong Kong in 2007 to lead the channel systems development teams. During his 24 years with HSBC, he led development in core banking, CRM, data warehouse, and front-end systems, which are deployed in banks across multiple countries.
	Satish Menon, Former group GM - Digital and Customer Insights, ANZ Bank (Singapore) Satish Menon is a respected business leader and innovator and an expert in venture investing, digital banking as well as online marketing. In his latest position as group general manager - digital and customer insights at ANZ Bank, Menon was in charge of the overall internet and mobile strategy as well as customer insight-led initiatives across multiple businesses and geographies of the ANZ Banking Group. Prior to joining ANZ, Menon worked for ten years in Citibank where he held various senior positions, among them as executive vice president of growth ventures and innovation and global head of mobile and internet banking.
	Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Global Private Bank Arun Mehta is a senior technology executive with extensive international experience in strategizing, evangelizing, architecting and delivering complex initiatives in the field of big data, data integration, business intelligence, data visualization, MDM, CRM and data warehousing primarily in the financial industry. He is a technical thought leader on business intelligence, agile analytics and big data topics. In his current role, Mehta is in charge of line managing globally distributed teams to deliver the business intelligence portfolio related to private banking. He is also responsible for leading the data strategy and framing the data governance guidelines for the information assets of a global private bank.
	Ashwin Khorana, Chief Technology Officer, ING Vysya Bank Ashwin Khorana is currently the chief technology officer and is responsible for creation, implementation and maintenance of business application services. He also helped develop a clear strategic direction and improve technology understanding. He joined ING Vysya Bank as head of IT service delivery in late 2009, supporting data centre, network, servers and desktops with various vendors using the standard ISO 20K process. Prior to this, he has worked in Standard Chartered Bank, and has over 22 years of experience in technology investments across Asia, Africa and Middle East.
	Ali Sajwani, Group CIO, Group Information Technology, EmiratesNBD, United Arab Emirates Ali Sajwani serves as group chief information officer of Emirates NBD Bank, which is the largest bank in the Middle East by assets after the merger of Emirates Bank International and National Bank of Dubai. Sajwani played a key role in the IT integration of the legacy banks as well as the rollout of a new core-banking platform. He is now responsible for the stabilization of the platform as well as supporting the international rollouts. He also led the recent Emirates Islamic Bank and Dubai Bank integration, and serves as executive member of the advisory board of some major international corporations supporting decision-making processes on emerging technology.
	Mahesh Ranade, Senior Vice President , Bank Mandiri Mahesh Ranade is currently senior vice president at Bank Mandiri, handling strategic technology programs, and with his team manages the conceptualization, design and implementation of transformative programs such as MDM & CRM; DWH, Big Data & analytics; supply chain & cash management; retail multi-channel; and merchant acquiring systems. He has 18 years of experience in strategy formulation and execution in both wholesale and consumer areas.
	Abrar A. Mir, Group Head and EVP, Branchless & e-banking, United Bank Abrar Mir has been group head and EVP, branchless & e-banking at United Bank for over four years. He led the successful development and ongoing improvements of an in-house technology platform enabling multichannel transactions, as well as multiple G2P initiatives using branchless solutions. Some of the main G2P programs executed include World Food Program payments, Benazir Income Support Program disbursements, the cash disbursement solution to IDPs of Swat and cash disbursement to millions of flood affected people in Pakistan.
	Kee Seng Eng, VP of Transformation Management Department, Bank Simpanan Nasional Eng Kee Seng is the vice president of the transformation management department at Bank Simpanan Nasional (BSN), responsible for managing various projects. He is guiding, monitoring and executing initiatives in complementing the bank’s transformation roadmap. A certified project manager, Eng has vast experience in consultancy in the areas of system integration across CRM, data warehousing and BI for the financial services industry. Prior to joining BSN, he worked at Prudential Services Asia as senior manager, regional MI system development.
	Arnab Ghosh, Director and Business Head - Cards & ATMs, Maritime Bank Arnab Ghosh is a consumer banking and payments professional specializing in emerging markets across Asia Pacific and is currently serving as director and business head for cards and ATMs at Maritime Bank, Vietnam where he envisioned the payments business strategy for the bank. He has been instrumental in establishing the bank as a key player in the cards market in Vietnam. Prior to this, he served several roles spanning across sales, marketing and product management for the cards business of HDFC Bank in India. Gosh was laureated with multiple awards including the industry’s highest honours for product excellence and marketing in the region.
	Eric Tachibana, Adjunct Professor The National University of Singapore and Associate Partner, Citihub Eric Tachibana has held senior banking roles at Barclays Capital, Merrill Lynch, Bank of America, and most recently as chief operating officer for the Asia Pacific chief technology office at UBS where he covered business management, enterprise applied innovation, strategy, marketing and engagement for investment banking, wealth management, and asset management. Tachibana has experience as entrepreneur in Silicon Valley as well as a successful private equity fund manager. He is also teaching as an adjunct professor at the National University of Singapore and Thammasat University business schools.
	Anne Weatherston, Former Group CIO, ANZ Bank Anne Weatherston was group CIO of ANZ Bank for four years, during which she was responsible for a major transformation of the bank’s technology strategy which resulted in a major turnaround of underlying infrastructure and the design and execution of a new technology roadmap to underpin the bank's super-regional agenda in Asia. Prior to ANZ Anne was group CIO at Bank of Ireland. She has also played technology leadership roles at Santander, National Australia Bank and Royal Bank of Scotland.
	Alexander Escucha, senior vice president, China Banking Corporation, Philippines Alex Escucha is responsible for strategic planning, investor relations, marketing services, public relations, strategic marketing and customer aspects of IT in China Banking Corp, the first privately owned bank in the Philippines. With over 25 years of banking experience across multiple disciplines, he has management expertise ranging from strategy formulation to project implementation. He has also served as chairman of the Federation of ASEAN Economic Associations.
	Christophe Langlois, Founder & CEO , VisibleBanking.com Christophe Langlois is founder and CEO of Visiblebanking.com. He is a team leader, published author and a respected social media strategist and practitioner. Having worked for financial service providers such as SWIFT, Lloyds TSB and Societe Generale as well as for vendors such as Accuity and Telcos like France Telecom, Langlois understands the industry from many different angles. Since launching VisibleBanking.com in February 2007, he established himself as one of the most trusted advisers to the worldwide financial services industry on the topics of social media, digital innovation and voice of the customer (both strategy and execution). Langlois is a regularly requested chairperson and keynote speaker at conferences.
	Edwin Yuen, Adjunct Professor, University of Hong Kong, former Chief Analytics Officer, Bank of China, Hong Kong Edwin Yuen has more than 20 years of experience in risk analytics and computer system development. Prior to joining the University of Hong Kong he served as chief analytics officer at Bank of China. He was also head of risk analytics for Standard Chartered Bank, responsible for the successful global implementation of its Basel II program and held various senior positions in the Canadian Imperial Bank of Commerce in Toronto and the United Overseas Bank in Singapore. He was the chairman of the Basel Implementation Committee of the Hong Kong Bankers Association in 2011.
	Matt Symons, CEO and Co-Founder , SocietyOne Matt Symons is chief executive officer and co-founder of SocietyOne. Prior to this, Symons was CEO of Memetrics, a data and analytics technology business based in San Francisco. After managing the successful sale of Memetrics to Accenture in 2007, Symons spent four years as the Partner responsible for leading Accenture’s marketing data management and analytics team from San Francisco. His practice was centred around large-scale digital transformation projects with a focus on innovative technology adoption within the enterprise.
	Arthur Cousins, CEO, International Payment Framework Association Arthur Cousins is currently the CEO of the International Payments Framework Association , payments project coordinator of the Southern African Development Community regional payment project and a member of the World Bank expert group that is developing guidelines for the regional integration of financial infrastructures. Cousins was with south Africa’s Standard Bank for more than 40 years, in various positions including treasury, international banking, trade finance and custody. He was also previously named chairman of the Financial Industry Standards Association of South Africa and a board member in both CLS and SWIFT.
	Andrew Parker, Mobiliti Sales Director, Fiserv ASPAC Andrew Parker is the Mobiliti Sales Director for Fiserv, a role he has been in for over five years, leading its mobile banking and payments sales efforts across Asia Pacific. He’s passionate about banks deploying customer centric mobile solutions that embrace the true transformational opportunity presented through digital channels innovation. He has over 15 years of experience in selling and delivering electronic payment technologies to banks across the Asia Pacific region.
	Jason Kong, Deputy Director, Assurity Trusted Solutions Jason Kong has served as deputy director of Assurity Trusted Solutions since 2012, appointed to prevent fraudulent transactions and enhance Singapore's position as a trusted e-commerce hub. Kong is responsible for the nationwide adoption of Singapore’s national authentication framework and to promote stronger 2FA authentication to service providers. He also leads the CyberSecurity Alliance Enterprise workgroup to promote cybersecurity standards and practices on SMEs.
	Kanv Pandit, General Manager, Payments Solutions FIS Kanv Pandit is currently general manager for payments for South East Asia, Japan and Korea at FIS, responsible for leading payments operations. Prior to this, Pandit led the technology and operations division for FIS' payments business and was the head of business solutions group. He has more than 14 years of experience in the conceptualization and delivery of enterprise solutions to financial institutions in Asia. In the past, he has been with ACI Worldwide as well as VWS.
	Tan Say Leong , Business Development Director, FIS Tan Say Leong is currently business development director for FIS responsible for spearheading the development of the outsourcing business for FIS in ASEAN. Prior to joining FIS, Leong was part of the Computer Sciences Corporation’s outsourcing business development team based out of Kuala Lumpur for eight years and was involved with very large infrastructure outsourcing engagements. Prior to that, he had been involved in business development for payments across the region for Computer Systems Advisers in Malaysia.
	Connie Leung, Senior Financial Services Industry Director, Industry and Global Accounts – Asia, Microsoft Connie Leung is the senior financial services industry director of worldwide industry and global accounts Asia at Microsoft, providing strategic direction and leadership for all aspects of the financial services business. Before joining Microsoft, Connie was a director, payments & trade markets, Asia Pacific at SWIFT responsible for corporate, payments and trade markets activities in Asia Pacific. Prior to joining SWIFT, Connie held management positions with various financial information services providers including as Misys, Surecomp and Fidelity Information Services, offering trade finance, core banking, treasury and payment systems to banks.
	Carol Wheatcroft, International Resource Director, The Asian Banker Carol has over 15 years of experience of delivering financial services and technology related research on behalf of research consultancies and publications. Her research career began at The Asian Banker in the late 1990s where she produced several reports and white papers on financial services issues and contributed articles to The Asian Banker Journal. Following her return to the UK she made her first foray into technology related research with Bloor Research, an IT advisory consultancy, and subsequently became a banking industry analyst with TowerGroup where she collaborated with a group of US analysts researching global banking technology initiatives. She has also held the position of research editor for a UK Insurance publication.
	Kris Kumar, SVP & Regional Head, Asia Pacific, Digital Realty Kris Kumar has been senior vice president and regional head of Asia Pacific for Digital Realty since early 2010. He is responsible for overseeing Digital Realty’s expansion, and corporate and operational activities in the Asia pacific region. Prior to joining Digital Realty, he was president and co-founder of Global DC and oversaw the data centre projects for international telecom and IT companies across the Asia Pacific region. Kumar has over 35 years of experience in the IT and data centre infrastructure industries.
	Ian Jacobs, Customer Experience Evangelist, Genesys Ian Jacobs serves as customer experience evangelist of Genesys, overseeing voice channels, newer digital channels including email, as well as mobile products and solutions. Jacobs is also exploring the intersection of technology and the ways consumers live with new channels, with which he helps define the direction for future Genesys solutions. Jacobs has a diverse wealth of experience from 20 years in the enterprise software market.
	Dr. Shaji Farooq, Chief Executive, BFSI, Wipro Shaji Farooq is currently the chief executive BFSI at Wipro. Prior to this, he led advanced technologies service line at Wipro, created to exploit the transformational opportunities at the intersection of cloud, analytics, mobility, and high-performance technologies. Farooq also headed Wipro's Global Alliances with global partners. Farooq’s over 24 years of professional experience covers IT strategy, business process redesign, and business value realization, with significant focus on the financial Services and high tech industries.
	Farhan Ibrahim Chaudhry, Director Sales Specialist, Could & Enterprise Management Solutions, Oracle Farhan Ibrahim Chaudhry is currently director sales specialist for cloud & enterprise management solutions for Asia pacific region at Oracle based out of Kuala Lumpur, Malaysia. He advises how Oracle manages their IT environments to make them more agile while improving user experience and reducing cost. He joined Oracle as regional business manager, FSI in 2005, responsible for technology sales business in financial services industry in SAGE West. Prior to joining Oracle, he was with Standard Chartered Bank and Citibank.
	Man Hui, Principal Solutions Architect, Software AG APJ Man Hui Chun is a software solution professional/evangelist with many years of regional exposure in the Asia Pacific region. He has worked with various global software companies in the capabilities as professional services consultant, solution principal/director in the area of ERP, CRM, SOA, BPM, CEP and most recently as principal solution architect for the Asia Pacific region on in-memory data, complex event processing, BPM, and SOA technologies working for Software AG. His expertise includes presenting business values and business cases with software solutions to solve complex problems.
	Mark Johnston, Security Solution Architect Trusteer, an IBM Company Mark Johnston is a security solution architect and part of IBM's Worldwide Security Tiger Team within the IBM Software Group. With over 13 year experience in the IT Industry, he has consulted with various US federal and state government departments, along with Fortune 500 companies. Leading consultative dialogue to help them to build identity, access, fraud and security strategies and drive relevant cross channel monitoring solutions for their business. He brings collective business best practises and in-depth integrated technical expertise from his global client portfolio across Asia, Europe and the US.