Introduction
Every year, The Asian Banker takes few important themes that we feel are rapidly transforming the financial services industry, from a technology perspective. We bring the best academicians and industry practitioners to conduct the one-day school and help decision makers to think through issues they are facing.
This year the key topics of discussion will be:
- Profitable data analysis and management strategies
- Benchmarking technology spending
- The price performance of security and risk
- Satisfying growing customer expectations
- Vendor selection and management
As the financial industry evolves into a highly competitive phase with the transformational impact of IT innovations, elevated customer expectation and tough competition, leading banks will need highly skilled decision makers with the instinct to make good choices especially when it comes to technology. IT developments are rapidly moving forward with the prevalent adoption of mobile technology, a wide range of delivery channels available and the drive for strategic innovation taking the lead. In addition, financial institutions need to know where and how their customers expect to interact with them through judicious use of data and analytics.
The Asian Banker is pleased to invite technology professionals in banks and financial institutions to this school. The workshop will provide the participants with a better understanding of the key challenges and frameworks of technological innovations.
Delegates attending this one-day training will gain complimentary access to the two-day Technology Decision Makers Conference, the most influential annual forum that brings together business and technology decision makers to benchmark technology choices and spending.
Key Objectives of this Technology Decision Makers School
- Understanding the key components of vendor selection
- Orientation in the ever growing number of new solutions offered for channel management, data management and customer relations
- Balancing price performance, risk and customer data security
- How data and analytics are revolutionising the relationship between banks and customers
Who should attend
The program is designed for:
- Board level and senior management who are involved in technology decisions in the bank
- CIOs, CTOs, heads of technology, and innovation managers or business owners who are decision makers in financial institutions with the focus on gaining competitive advantages
- Senior executives responsible for transformation and innovation
- Executives who have roles in technology and operations
Attending delegates will receive a participation certificate awarded by The Banking Academy.
Agenda
The Technology Decision Makers School Agenda | |
20 May 2014, Tuesday |
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08:30 – 09:00 |
Registration |
09:00 – 10:00 |
Re-examining your current business for new technological insights using the power of business intelligence and agile analytics
Faculty: Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Global Private Bank |
10:00 – 10:30 |
Coffee/Tea Break |
10:30 – 11:30 |
Principles of technology vendor selection and management methodology
Faculty: Anne Weatherston, Former Group CIO, ANZ Bank, Australia |
11:30 - 12:30 | Satisfying the new generation of tech-savvy customers In a competitive environment, the ways in which banks engage clients are critical to success. In this session, we will switch sides and look at it from the customer point of view and see how customer experience can make all the difference.
Faculty: Bojab Blecic, Head of Customer Experience, OCBC Bank, Singapore |
12:30 – 13:30 |
Lunch Break |
13:30 – 14:30 |
The value of benchmarking your bank’s technology Faculty: André Watkins, Operations and IT, Steinbeis University, Germany |
14:30 – 15:00 |
Coffee/Tea Break |
15:00 – 16:00 |
From sourcing the right technology to implementation
Faculty: Eric Tachibana, Associate Partner, Citihub, Singapore |
16:00 - 17:00 |
App design through open innovation Faculty: Christophe Langlois, Founder & CEO VisibleBanking.com |
For more information please contact:
Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com
Tel: +86 10 5869 4642
Faculty
Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Global Private Bank |
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Christophe Langlois, Founder & CEO , VisibleBanking.com Christophe Langlois is founder and CEO of Visiblebanking.com. He is a team leader, published author and a respected social media strategist and practitioner. Having worked for financial service providers such as SWIFT, Lloyds TSB and Societe Generale as well as for vendors such as Accuity and Telcos like France Telecom, Langlois understands the industry from many different angles. Since launching VisibleBanking.com in February 2007, he established himself as one of the most trusted advisers to the worldwide financial services industry on the topics of social media, digital innovation and voice of the customer (both strategy and execution). Langlois is a regularly requested chairperson and keynote speaker at conferences. |
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Martin Buchholz, former Chief of Staff, APEC Corp. Bank Tech, Citibank |
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Bojab Blecic, Head of Customer Experience, OCBC Bank, Singapore |
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Prof André Watkins, Operations and IT, Steinbeis Univ., Germany After working many years as technology executive at Nedcor Bank, Mr Watkins decided to join the academia. He does banking industry specific research related to the application of technology, associated governance and sustained improvement of operational processes for bottom line profitability. Besides teaching at Germany’s foremost business school, he works as independent executive board technical committee chair for various financial institutions in the UK, USA and Africa. |
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Eric Tachibana, Adjunct Professor The National University of Singapore Eric Tachibana has held senior banking roles at Barclays Capital, Merrill Lynch, Bank of America, and most recently as chief operating officer for the Asia Pacific chief technology office at UBS where he covered business management, enterprise applied innovation, strategy, marketing and engagement for investment banking, wealth management, and asset management. Tachibana has experience as entrepreneur in Silicon Valley as well as a successful private equity fund manager. He is also teaching as an adjunct professor at the National University of Singapore and Thammasat University business schools. |
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Anne Weatherston, Former Group CIO, ANZ Bank Anne Weatherston was group CIO of ANZ Bank for four years, during which she was responsible for a major transformation of the bank’s technology strategy which resulted in a major turnaround of underlying infrastructure and the design and execution of a new technology roadmap to underpin the bank's super-regional agenda in Asia. Prior to ANZ Anne was group CIO at Bank of Ireland. She has also played technology leadership roles at Santander, National Australia Bank and Royal Bank of Scotland. |
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Mahesh Ranade, Senior Vice President , Bank Mandiri Mahesh Ranade is currently senior vice president at Bank Mandiri, handling strategic technology programs, and with his team manages the conceptualization, design and implementation of transformative programs such as MDM & CRM; DWH, Big Data & analytics; supply chain & cash management; retail multi-channel; and merchant acquiring systems. He has 18 years of experience in strategy formulation and execution in both wholesale and consumer areas. |
Register Now
For more information please contact:
Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com
Tel: +86 10 5869 4642