The Future of Finance, Vietnam

Friday, 12th  January 2018


Registration & morning networking


Welcome address:
By representative from Vietnam Banks Association

Opening keynote:
By representative of the State Bank of Vietnam

Leadership dialogue:
Investing in innovative ideas that are shaping the future of banking
There has been a large increase of investments seen in the fintech landscape in the country.  In this session, we discuss some of the big ideas that are making their way into the ecosystem and the digital disruptions impacting the financial industry.

  • Outlook of the financial services industry – Where are the opportunities?
  • Compete or collaborate with disruptive players?
  • What does the future bank look like? - Transforming operational models of banking to suit the lifestyle of customers
  • How can local players compete and survive the ASEAN competition?
  • What can we learn from China?


Networking break


Innovation in payments  - Making small steps to a cashless society
The government of Vietnam has been aggressive in their efforts to promote digital payments. While the bulk of payments are still done in cash, there are profound changes seen in how people pay for their everyday basics. We discuss what are the new modes and channels, customers’ mindset and different technologies in delivering transactions.

  • What is the infrastructure that is emerging as next-generation standard?
  • How can banks compete with the new payment entrants?
  • What is the stage of bitcoin and crypto-currency adoption?
  • Mobile ATMs and e-wallets – Payments on the go


Customer of the future  - Building operating models that meet their needs
A key differentiating factor between financial institutions is customer experience. Banks do not only compete with other banks but new players that serve the same client needs as financial institutions. We discuss how organisations can leverage on technologies to achieve a winning customer experience strategy

  • Artificial intelligence (AI) and chatbots  - Innovating the customer experience from the start to the end
  • “Coffee shop cum bank branch” – Customer experience on a different level
  • Innovative models for expanding the banks digital footprint
  • From ATMs to smartphones - How do we retain our customers?


Networking lunch


Key findings from The Asian Banker Retail & Technology Awards Programme
Our research team will present key trends and findings across the 2018 awards programmes for Vietnam and highlight outstanding achievements and case studies.

  • Awards programme: process, methodology, and scorecards
  • Overview of the Vietnam retail banking market
  • Key findings and best practices


Micro-finance & SME lending – Paving the way towards financial inclusion
Banks are limited in their capacity to borrow to SMEs and underprivileged population due to high occurrence of non-performing loans and bad debts. Other players such as telcos and fintech companies have started to provide solutions for the underbanked to access loans to affordable conditions. 

  • Best practices in regulatory compliance without compromising on credit access
  • How to build a reliable model of credit scoring and lending
  • Collaboration models with fintech companies to achieve common goals 
  • Using alternative data sources such as geo-location, phone records and social media to evaluate credit risks


Networking break


Protecting our organisations and customers from financial crime
New digital technology platforms are a double edged sword. Despite their huge potential, it also comes with dangerous threats that could compromise the privacy and security of the organisation and its customers. In this session, we discuss ways to safeguard ourselves against cyber-crime, ATM and card fraud and identity theft.

  • What are the key elements of constituting a robust cybersecurity governance framework to address current gaps?
  • How machine learning and data analytics are revolutionising know your customer (KYC)?
  • Case studies to demonstrate examples of common criminal schemes and what they look like


Looking deep into the future of financial services in Vietnam
We will hear from international thought leaders and innovative minds in the country what their strategies to out-innovate competitors are. We will also discuss on how audience can translate these ideas into action and take them straight into their strategic planning.

  • Financial services in the ‘sharing economy’
  • Fintech collaboration
  • AI, machine learning and robotic process automation
  • Bitcoin, digital currencies and blockchains
  • E-commerce and P2P market places


End of conference

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
Essraa Mansi
Programme Manager