Digiatal Banking: Operative, Tactical and Strategic best practices

Day 1: New clients, new channels

Monday, 16 April 2018

09:00

Welcome, introduction and warmup

09:30

Definition and history

  • The finTech revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
  • 2008 – The igniting force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)
  • The digital transition project: Why even the best banks struggle becoming digitally native? The Red Queen effect, information cascades, MNOs: ways some telecom companies got it right

11:00

The future of banking

  • How banks will look like in 2025: The ‘Internet of Things’ (IoT), the branch-network re-imagined, from brick to clicks
  • How new risks evolve in banking: Information-security, new solutions in risk-management
  • New banks: How challenger banks, neo-banks, digital-only banks, smartphone-only-banks can reach economy of scale
  • Case studies: Moven from New York, Atom Bank from Durham

12:30

Lunch

13:30

New Clients: The millennials

  • Definition: Formal definition, period of peak profitability, comparison with baby boomers
  • Loyalty: digital lock-in effect, 3rd dimension of loyalty
  • Visualization: Video landscape vs. portrait, computer games, Gamification, The World of Dashboards, the Steve Jobs Rule
  • Millennials as employees: Case study of ICICI Bank from India
  • Group exercise: Behavioural segmentation of millennials

15:00

Digital channels

  • Social media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
  • Smartphone: the tool of aggregation in – and beyond – finance
  • Branch and ATM: ‘The branch of the future’ or ‘The future of the branch’, directions in ATM innovation, video banking
  • Future: Smartwatches, wearables, hyper-connectivity, IoT (Internet of Things), roboadvisors, AI (artificial intelligence)
  • Case studies: 4x from London, Q from Singapore, NAO from Tokyo, Barclays Bank from London, Idea Bank from Poland

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
America Herrera
Programme Manager
aherrera@theasianbanker.com

Digiatal Banking: Operative, Tactical and Strategic best practices

Day 2: New products, new strategies

Tuesday, 17 April 2018

09:00

Refreshing day one and warmup

09:30

Digital products

  • Crowdsourcing: Digital products developed through digital channels
  • Digital market-research: Virtual focus groups, social-listening, research gamification, natural language robots
  • Product development best practices: Time horizons vs vertical silos, big data in product development, The 4 ‘P’s of Product Development
  • Case studies: Westpac bank and Commonwealth Bank from Australia
  • Group exercise: The crowdsourcing brainstorm

11:00

New tactics and strategies

  • CVC: Why and how large banks do CVC (Corporate Venture Capital) and what the concept of ‘Triple Bottomline’ is?
  • Innovation labs: Incubation, acceleration and labs – reality or illusion?
  • Intrapreneurship: Entrepreneurship in Google, Silicon Valley in banking
  • The three key corporate innovation strategies: The Christensen Model, The Ambidextrous Organization, The Toyota Model
  • Case studies: Barclays in the UK, ANZ in Australia, HSBC in the UK

12:30

Lunch

13:30

Payments: Innovation-arena with high visibility

  • Beyond M-Pesa: Africa brings innovation to the world – MNOs & Banks bring financial inclusion. The BIM system in Peru.
  • Remittances: How the cash-cow of western banks is being taken away, How do banks react? The new revenue model of TransferWise from UK.
  • ApplePay: Better to be prepared; future of plastics in danger; AppleCash
  • Case studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop & Samsung Pay from Seoul, Amazon Go from Seattle
  • Digital wallets – disruption displayed: Ali Pay and WeChat Pay from China, PayTM from India, PayKey from Israel

15:00

Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources

Evaluation and termination of the seminar

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
America Herrera
Programme Manager
aherrera@theasianbanker.com

The Future of Finance, West Africa

Wednesday, 18 April 2018

08:30

Registration & morning networking

09:00

Welcome note

International Keynote:
Dinis Guarda, CEO and chief strategy officer, board of directors, Humaniq

Leadership dialogue:
Embracing digital transformation and multiple channels towards building customer-centric services that are both inclusive and good for your bottom line
The adoption of digital, personalised and inclusive financial services is ubiquitous across the banking industry. It is changing customer expectations and challenging service providers to compete not just with one another, but also with new entrants disrupting the market. With more service providers to choose from, both from formal banking and non-banking (fintech) institutions, ensuring you provide useful products that serve your target customers is vital. Moreover, digitising can be just as beneficial to your bottom line and reduce your overhead costs. Carrying out a transformation plan that benefits both your customers and your bottom line, is essential.

We gather a panel of experts and thought leaders to discuss some of the opportunities and challenges digital transformation presents within the framework of the West African region and Nigeria, its largest economy and most populous nation.

  • Going digital: What it takes and most importantly how to implement it for best results
  • Winning collaboration models: a win-win for banks and fintechs
  • How to make artificial intelligence (AI) and big data more than “buzz words” in your organisation
  • Protecting your clients and their data in the age of digitisation
  • How to ensure that your organisation’s digital transformation journey matches its long-term goals
  • Designing user-friendly omni-channel services that offer clients a seamless experience and differentiate your bank


Invited panellists and speakers include:

  • Dinis Guarda, CEO and chief strategy officer, board of directors, Humaniq
  • Akin Jones, Chief Executive Officer and Co-Founder, Aella Credit


This session will be chaired by Emmanuel Daniel, chairman, The Asian Banker

10:30

Tea/ Coffee & networking break

11:00

Dialogue: Tapping into Nigeria’s unbanked sector
It has been estimated that four out of every ten Nigerians remain outside the formal banking system (Ericsson 2016) despite its young population and high level of mobile phone penetration, demonstrating that while digital finance is key towards financial inclusion, it is not a one-size-fits-all solution. Emerging economies all over the world strive to include financially underserved populations and this effort also extends to SMEs, which promote domestic growth and create employment. We gather a group of international experts to discuss the leapfrog West Africa’s retail banking sector has seen in terms of formal banking adoption, and the road ahead for inclusive finance.

  • Case study: How has the adoption of BVNs increased access to formal banking for millions of people in Nigeria
  • Emerging market success stories:  India and Kenya
  • How some banks are reaching out to those who are often exclude: bringing financial services to women and the rural unbanked
  • Designing relevant and customised services for those newly integrated into the banking system
  • Financial literacy: Not charity but a path towards sustainable development

 

Invited panellists and speakers include:

  • Benedict Anyalenkeya, chief information officer, Accion Nigeria


This session will be chaired by David Gyori, The Banking Report, The Asian Banker

11:45

Beyond seamless: A world of cashless & contactless payments
Many countries around the world have undertaken cashless policies and encouraged the adoption of contactless cards and e-wallets. For banks this means adapting and integrating new technologies that expand the services they provide. With the payment sector being heavily disrupted, how can your organisation ensure that it provides award-winning service and excel above the rest? We invite a panel of industry experts to share best practices and their vision on the future of payments.

  • Friends or enemies? Should banks collaborate with new players?
  • Case study: the adoption of mobile wallets and e-payments
  • Supply-chain finance and cross-border payments – Is blockchain technology the solution?

 

This session will be chaired by David Gyori, The Banking Report, The Asian Banker

12:30

Navigating the new digital landscape and keeping your organisation protected
Process automation, customer credit worthiness and risk evaluation, especially with the use of mobile phone applications and e-wallets, have made it easier to expand access to a larger set of potential customers. Building the infrastructure for big data and AI is a long-term plan and requires investment, yet the real challenge comes from knowing how to extract value from it. Furthermore, often left unsaid is how this opens organisations up to new risks, for which there is no single “silver bullet” solution.

Experienced thought-leaders shed light on some of the latest findings in the ever-evolving cybersecurity space:

  • More than buzz just words: what AI, big data and process automation will look like in your organisation
  • How to “think like a hacker” and other ways to keep your enterprise cybercrime-free
  • Fortifying your anti-money laundering and anti-fraud frontlines
  • Enabling multi-factor authentication and the latest trends in know-your-customer and digital identity


Invited panellists and speakers include:

  • Adewale Salami, zonal head, retail banking operations, Access Bank


This session will be chaired by Emmanuel Daniel, chairman, The Asian Banker

13:00

Key findings from The Asian Banker Retail & Technology Awards Program
Our research team will present key trends and findings across the 2018 awards programmes for West Africa and highlight outstanding achievements and case studies.

  • Awards programme: Process, methodology and scorecards
  • Overview of the retail banking market in West Africa
  • Key findings and best practices

13:30

End of conference

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
America Herrera
Programme Manager
aherrera@theasianbanker.com