Digital Banking: Operative, tactical and strategic best practices

Day 1: New clients, new channels

Monday, 16 April 2018

09:00

Welcome, introduction and warmup

09:30

Definition and history

  • The finTech revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
  • 2008 – The igniting force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)
  • The digital transition project: Why even the best banks struggle becoming digitally native? The Red Queen effect, information cascades, MNOs: ways some telecom companies got it right

11:00

The future of banking

  • How banks will look like in 2025: The ‘Internet of Things’ (IoT), the branch-network re-imagined, from brick to clicks
  • How new risks evolve in banking: Information-security, new solutions in risk-management
  • New banks: How challenger banks, neo-banks, digital-only banks, smartphone-only-banks can reach economy of scale
  • Case studies: Moven from New York, Atom Bank from Durham

12:30

Lunch

13:30

New Clients: The millennials

  • Definition: Formal definition, period of peak profitability, comparison with baby boomers
  • Loyalty: digital lock-in effect, 3rd dimension of loyalty
  • Visualization: Video landscape vs. portrait, computer games, Gamification, The World of Dashboards, the Steve Jobs Rule
  • Millennials as employees: Case study of ICICI Bank from India
  • Group exercise: Behavioural segmentation of millennials

15:00

Digital channels

  • Social media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
  • Smartphone: the tool of aggregation in – and beyond – finance
  • Branch and ATM: ‘The branch of the future’ or ‘The future of the branch’, directions in ATM innovation, video banking
  • Future: Smartwatches, wearables, hyper-connectivity, IoT (Internet of Things), roboadvisors, AI (artificial intelligence)
  • Case studies: 4x from London, Q from Singapore, NAO from Tokyo, Barclays Bank from London, Idea Bank from Poland

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
America Herrera
Programme Manager
aherrera@theasianbanker.com

Digital Banking: Operative, tactical and strategic best practices

Day 2: New products, new strategies

Tuesday, 17 April 2018

09:00

Refreshing day one and warmup

09:30

Digital products

  • Crowdsourcing: Digital products developed through digital channels
  • Digital market-research: Virtual focus groups, social-listening, research gamification, natural language robots
  • Product development best practices: Time horizons vs vertical silos, big data in product development, The 4 ‘P’s of Product Development
  • Case studies: Westpac Bank and Commonwealth Bank from Australia
  • Group exercise: The crowdsourcing brainstorm

11:00

New tactics and strategies

  • CVC: Why and how large banks do CVC (Corporate Venture Capital) and what the concept of ‘Triple Bottomline’ is?
  • Innovation labs: Incubation, acceleration and labs – reality or illusion?
  • Intrapreneurship: Entrepreneurship in Google, Silicon Valley in banking
  • The three key corporate innovation strategies: The Christensen Model, The Ambidextrous Organization, The Toyota Model
  • Case studies: Barclays in the UK, ANZ in Australia, HSBC in the UK

12:30

Lunch

13:30

Payments: Innovation-arena with high visibility

  • Beyond M-Pesa: Africa brings innovation to the world – MNOs & Banks bring financial inclusion. The BIM system in Peru.
  • Remittances: How the cash-cow of western banks is being taken away? How do banks react? The new revenue model of TransferWise from UK.
  • ApplePay: Better to be prepared; future of plastics in danger; AppleCash
  • Case studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop & Samsung Pay from Seoul, Amazon Go from Seattle
  • Digital wallets – disruption displayed: Ali Pay and WeChat Pay from China, PayTM from India, PayKey from Israel

15:00

Summary

  • Concepts
  • Tools
  • Trends
  • ‘To-Do’s
  • Resources

Evaluation and termination of the seminar

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
America Herrera
Programme Manager
aherrera@theasianbanker.com