20-22 May 2014 | Kuala Lumpur, Malaysia

The Technology Decision Makers School


Every year, The Asian Banker takes few important themes that we feel are rapidly transforming the financial services industry, from a technology perspective. We bring the best academicians and industry practitioners to conduct the one-day school and help decision makers to think through issues they are facing.  

This year the key topics of discussion will be:

  • Profitable data analysis and management strategies
  • Benchmarking technology spending
  • The price performance of security and risk
  • Satisfying growing customer expectations
  • Vendor selection and management

As the financial industry evolves into a highly competitive phase with the transformational impact of IT innovations, elevated customer expectation and tough competition, leading banks will need highly skilled decision makers with the instinct to make good choices especially when it comes to technology. IT developments are rapidly moving forward with the prevalent adoption of mobile technology, a wide range of delivery channels available and the drive for strategic innovation taking the lead. In addition, financial institutions need to know where and how their customers expect to interact with them through judicious use of data and analytics.

The Asian Banker is pleased to invite technology professionals in banks and financial institutions to this school. The workshop will provide the participants with a better understanding of the key challenges and frameworks of technological innovations.

Delegates attending this one-day training will gain complimentary access to the two-day Technology Decision Makers Conference, the most influential annual forum that brings together business and technology decision makers to benchmark technology choices and spending.

Key Objectives of this Technology Decision Makers School

  • Understanding the key components of vendor selection
  • Orientation in the ever growing number of new solutions offered for channel management, data management and customer relations
  • Balancing price performance, risk and customer data security
  • How data and analytics are revolutionising the relationship between banks and customers

Who should attend

The program is designed for:

  • Board level and senior management who are involved in technology decisions in the bank
  • CIOs, CTOs, heads of technology, and innovation managers or business owners who are decision makers in financial institutions with the focus on gaining competitive advantages
  • Senior executives responsible for transformation and innovation
  • Executives who have roles in technology and operations

Attending delegates will receive a participation certificate awarded by The Banking Academy.


The Technology Decision Makers School Agenda

20 May 2014, Tuesday

08:30 – 09:00


09:00 – 10:00

Re-examining your current business for new technological insights using the power of business intelligence and agile analytics
Financial institutions sit on a vast amount of information, which could provide new revelations, opportunities and revenue streams. The session will discuss:

  • The main components of a data strategy based on agile analytics 
  • Recommended guidelines for financial institutions
  • Challenges banks could face while embarking on the big data and advance analytics journey

Faculty: Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Global Private Bank

10:00 – 10:30

Coffee/Tea Break

10:30 – 11:30

Principles of technology vendor selection and management methodology
The outsourcing of data as well as network-based technologies has provided a chance to save considerable resources. However, they open banks to a much wider scope of risk and dependencies on external vendors. In this session, delegates will be taught in brief the basic principles of vendor selection and management., charting the scorecard to ensure that all aspects have been taken into account and weighted for the overall relationship. 

  • The price performance of bank security and risk
  • Improving governance, assurance and protection of customer information
  • Identifying the key components of vendor analysis and selection

Faculty:  Anne Weatherston, Former Group CIO, ANZ Bank, Australia
Mahesh Ranade, Group Head SVP - IT Strategic Business Solutions, Bank Mandiri, Indonesia
Ted Carluen, Research Manager, The Asian Banker

11:30 - 12:30 Satisfying the new generation of tech-savvy customers
In a competitive environment, the ways in which banks engage clients are critical to success. In this session, we will switch sides and look at it from the customer point of view and see how customer experience can make all the difference.
  • Case studies: ROI of experience design
  • Operational models: External consultant vs. in house capability
  • Operational framework: How to engage with the business?

Faculty: Bojab Blecic, Head of Customer Experience, OCBC Bank, Singapore 

12:30 – 13:30

Lunch Break

13:30 – 14:30

The value of benchmarking your bank’s technology
How do you measure if your bank is investing adequately in technology? Is the bank paying too much for technology staff? Should it be investing in hiring technology specialists in-house? Should a bank own or outsource application development? This session is designed to answer these questions by looking at current spending trends of banks in the Asia Pacific region.

Faculty: André Watkins, Operations and IT, Steinbeis University, Germany

14:30 – 15:00

Coffee/Tea Break

15:00 – 16:00

From sourcing the right technology to implementation
With the constant emergence of new technologies, finding the right technology to meet the specific needs of your institution is only the first step. In this session, we will demonstrate how technology professionals can turn creative ideas into actionable business plans that are persuasive enough to get budget and other resources.

  • Practical intrapreneurship – from value propositions to business plans
  • Specialized skills of turning great ideas into actual business changing solutions

Faculty: Eric Tachibana, Associate Partner, Citihub, Singapore

16:00 - 17:00

App design through open innovation
In the last couple of years, a number of leading financial institutions all over the world started to explore new ways to build more customer-focused mobile banking apps with a shorter development cycle.  They are inviting customers to share their suggestions and third parties to design digital apps tapping their customer data securely via an API.  We will discuss a number of crowdsourcing initiatives, mobile banking app stores, innovation contests and hackathon events organized by the likes of Credit Agricole and BBVA.

Faculty: Christophe Langlois, Founder & CEO VisibleBanking.com

For more information please contact:
Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com
Tel: +86 10 5869 4642



Arun Mehta, APAC Head of Data Analytics, Strategy & Reporting, Global Private Bank
Arun Mehta is a senior technology executive with extensive international experience in strategizing, evangelizing, architecting and delivering complex initiatives in the field of big data, data integration, business intelligence, data visualization, MDM, CRM and data warehousing primarily in the financial industry. He is a technical thought leader on business intelligence, agile analytics and big data topics. In his current role, Mehta is in charge of line managing globally distributed teams to deliver the business intelligence portfolio related to private banking. He is also responsible for leading the data strategy and framing the data governance guidelines for the information assets of a global private bank.

Christophe Langlois, Founder & CEO , VisibleBanking.com
Christophe Langlois is founder and CEO of Visiblebanking.com. He is a team leader, published author and a respected social media strategist and practitioner. Having worked for financial service providers such as SWIFT, Lloyds TSB and Societe Generale as well as for vendors such as Accuity and Telcos like France Telecom, Langlois understands the industry from many different angles. Since launching VisibleBanking.com in February 2007, he established himself as one of the most trusted advisers to the worldwide financial services industry on the topics of social media, digital innovation and voice of the customer (both strategy and execution). Langlois is a regularly requested chairperson and keynote speaker at conferences.

Martin Buchholz, former Chief of Staff, APEC Corp. Bank Tech, Citibank
Martin Buchholz is the former director and CTO who built Asia’s first Internet only bank: First-e. A former senior executive with Citibank and payment provider ACI Worldwide, Buchholz now applies his expertise on restructuring and reengineering, governance and risk management, operation and industry compliance as a consultant to major financial service and telco industries.

Bojab Blecic, Head of Customer Experience, OCBC Bank, Singapore
Bojab Blecic started his career as customer experience executive at Credit Suisse. He is a recognized author and thought leader and has ten year of experience in the management of client expectations. Besides heading the customer experience team at OCBC bank, Blecic frequently speaks at industry conferences in Europe and teaches at the University of St. Gallen and at ZfU International Business School focusing primarily on design and management of customer expectations in financial institutions.

Prof André Watkins, Operations and IT, Steinbeis Univ., Germany
After working many years as technology executive at Nedcor Bank, Mr Watkins decided to join the academia. He does banking industry specific research related to the application of technology, associated governance and sustained improvement of operational processes for bottom line profitability. Besides teaching at Germany’s foremost business school, he works as independent executive board technical committee chair for various financial institutions in the UK, USA and Africa.
Eric Tachibana, Adjunct Professor The National University of Singapore
Eric Tachibana has held senior banking roles at Barclays Capital, Merrill Lynch, Bank of America, and most recently as chief operating officer for the Asia Pacific chief technology office at UBS where he covered business management, enterprise applied innovation, strategy, marketing and engagement for investment banking, wealth management, and asset management. Tachibana has experience as entrepreneur in Silicon Valley as well as a successful private equity fund manager. He is also teaching as an adjunct professor at the National University of Singapore and Thammasat University business schools.
Anne Weatherston, Former Group CIO, ANZ Bank 
Anne Weatherston was group CIO of ANZ Bank for four years, during which she was responsible for a major transformation of the bank’s technology strategy which resulted in a major turnaround of underlying infrastructure and the design and execution of a new technology roadmap to underpin the bank's super-regional agenda in Asia. Prior to ANZ Anne was group CIO at Bank of Ireland. She has also played technology leadership roles at Santander, National Australia Bank and Royal Bank of Scotland.
Mahesh Ranade, Senior Vice President , Bank Mandiri 
Mahesh Ranade is currently senior vice president at Bank Mandiri, handling strategic technology programs, and with his team manages the conceptualization, design and implementation of transformative programs such as MDM & CRM; DWH, Big Data & analytics; supply chain & cash management; retail multi-channel; and merchant acquiring systems. He has 18 years of experience in strategy formulation and execution in both wholesale and consumer areas.

Register Now

For more information please contact:

Gerlinde Gerber, Program Manager
Email: ggerber@theasianbanker.com 
Tel: +86 10 5869 4642

For more details, please contact:
Janice Chua
e-mail: jchua@theasianbanker.com
tel: +65 6236 6532
hp : 016 2947908

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