Digital Banking: Operative, tactical and strategic best practices

Facilitated by David Gyori, CEO, Banking Reports

Day 1: New clients, new channels

Monday, 16 April 2018

09:30

Definition and history

• The finTech revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
• 2008 – The igniting force: How the crisis catalysed innovation, how ICT is acting as a GPT (General Purpose Technology)
• The digital transition project: Why even the best banks struggle becoming digitally native? The Red Queen effect, information cascades, MNOs: ways some telecom companies got it right

11:00

The future of banking

• How banks will look like in 2025: The ‘Internet of Things’ (IoT), the branch-network re-imagined, from brick to clicks
• How new risks evolve in banking: Information-security, new solutions in risk-management
• New banks: How challenger banks, neo-banks, digital-only banks, smartphone-only-banks can reach economy of scale
• Case studies: Moven from New York, Atom Bank from Durham

13:30

New Clients: The millennials

• Definition: Formal definition, period of peak profitability, comparison with baby boomers
• Loyalty: digital lock-in effect, 3rd dimension of loyalty
• Visualization: Video landscape vs. portrait, computer games, Gamification, The World of Dashboards, the Steve Jobs Rule
• Millennials as employees: Case study of ICICI Bank from India
• Group exercise: Behavioural segmentation of millennials

15:00

Digital channels

• Social media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
• Smartphone: the tool of aggregation in – and beyond – finance
• Branch and ATM: ‘The branch of the future’ or ‘The future of the branch’, directions in ATM innovation, video banking
• Future: Smartwatches, wearables, hyper-connectivity, IoT (Internet of Things), roboadvisors, AI (artificial intelligence)
• Case studies: 4x from London, Q from Singapore, NAO from Tokyo, Barclays Bank from London, Idea Bank from Poland