Agenda

Day 1

Site Visit Day
Wednesday, 20 March 2013
8:00–8:30 Registration
8:30–9:30 Welcome Note and introduction to Korean Innovation
  • A briefing from Professor Byungtae Lee of KAIST, dean of college of business, on key developments in innovation in Korea today, covering technology, mobile banking, gamifications, customer experience, and interaction.
    - IT Infrastructure of Korea and what makes Korea an IT-driven economy
    - Summary of recent innovations in the financial service sector - Remaining challenges of financial IT services in Korea 
  • The number of Smartphone subscribers in South Korea, one of the world’s most wired countries, has increased 23 times since 2009 to 30 millions as at end 2012. There are more Smartphone subscribers than the country’s economically active population of 25 million, which is. a remarkable success. 
9:30-10:30 Visit to New business promotion department of Hana Bank. Briefing on Mobile Strategy by Junseong Han, executive vice president and division head.
  • Hana bank started its Smartphone banking service 'Hana N Bank' in 2009. As a Smartphone banking pioneer, Hana N Bank is easy to deal with and had become the security standards for Smartphone banking services. Hana has also introduced various application services such as Hana N mini, a compact and smart banking service for foreigners, and Hana N Money, a household book for all Smartphone users. In February, 2012, Hana Bank launched a prepaid electronic wallet, 'Hana N Wallet' which is aimed at the mobile payment market. Hana N Wallet supports easy P2P and mobile payment. 
10:30-11:30

Visit to Hana Financial Group. Briefing by Bonghan Cho, Deputy President (CIO) of Hana Financial Group Inc. and President & CEO of Hana I&S, Hong-Keun Kim, Managing Director of Accenture, and Jaemo Yang, Marketing Strategy Team Head, HanaSKcard

  • Flexibility is a key for business success in the current dynamic business environment. Find out about the key features and benefits of  Hana FG’s newly rolled out flexible enterprise IT architecture, Next Generation System (NGS), which has  been introduced to most Hana FG subsidiaries including Hana Bank, Hana SK Card and Hana Capital, which are basis for various new banking services.

  • Find out also about the Hana SK Card which is a collaboration between Hana card and SK Telecom. It enables customers to benefit from the services of both companies using the same products, such as Hana club SK Card, Hana SK Touch T Card, and Hana SK Bigpot Card. This card provides convenient access to numerous financial and communication services, a disruptive innovation which has led to widespread adoption.
11:30-13:30

Visit to Shinsegae Deparment store, Korea’s largest online and off line retailer & Luncheon

  • We will see how they complete the full value chain and mobile payment on retail stores– As smartphones in Korea moved toward standard near field communication (NFC) enablement, the NFC phone users can have payment with bus, subway, and any other transactions with on- or off line retail companies. Being primarily a retailer, Shinsegae designed the S-Wallet at first with theneeds and nuances of retail transactions in mind. This made theproduct particularly effective, convenient, and successful amongconsumers and retail establishments. Mobile operators, retailers, and financial institutions stake their claim for a share of the digital wallet pie.
13:30-15:30 SK telecom T.um-exhibition tour briefing on smart payment and mobile security by Kyung Soo Han, Senior manager, Convergence Business Development Team and Daniel LeePR Strategy Team Manager
  • 4G LTE system is commercialized widely in Korea while other countries still use 3G systems and are moving toward 4G now. See how telecom providers take care of advanced mobile security. The largest telecom provider, SK telecom will show how Korean telecom and financial organizations ensure mobile security.
  • SKT Smart Brach is a new PoC of bank to make transaction through ICT including tele-presence and substitutes regular bank branches with cost efficient, smarter and more secure site.  It will be a significant channel of retail banking service in near future.

15:30-17:30

A group (15 people) : visits Branch of the Future, Kookmin Bank RockStar Branch and Smart Branch organised by strategy planning department, KB Kookmin Bank

  • RockStar Branch is a strategic channel that targets the youth customer segment that will drive KB's future growth. RockStar gives college students easy access to banking as it is located near Universities. It created a ‘friendly’ image by using its neighboring University's symbol, insignia and colors for branch decorations. Several features (such as media wall & i-pads, rental of a seminar room) that suits the taste and preference of college students can be found in the in the branch. There are currently 41 RockStar Branches.
  • Newly set up smart branch with interactive technologies and self-service operations. The innovation lies in the direct link to the staff terminals without paper work like applying for loans services, opening an account, etc. It delivers entertainment as well as information. We will also get a briefing on the back-end functions supporting their branch initiative. 

B group (15 people): visits Branch of the Future,Shinhan Bank Smart Branch organised by Soojin Choi, manager, Future channel division, Shinhan Bank

  • Meet the first unmanned cyber branch in Korea. SHINHAN BANK's S20 Cyber Branch is one of the most unique cyber branch in KOREA. As you may guess from its name, it was projected to service for 20s especially university students, who are considered as our future customers.
     
  • S20 Cyber Branch is serviced with several practical smart items as like NFC/QR brochure, SMART Mall (self service informative device), and SMART ATM. Not only the services that are based on self services, but also S20 Cyber Branch provides professional financial consulting services through the multimedia. By this so, you would be able to experience the combination of technology and humanity.
17:30-19:30 Traditional Korean Dinner and Q&A Dialogue with a Korean. We will discuss the innovation in mobile banking in South Korea and how the regulator works with the industry to develop products, processes, and services. Innovation are increasingly tied to new media and mobile devices which bring fun, flexibility, and discovery into customer engagement.
19:30-late Visit to a traditional Korean Karaoke Club to experience innovation in entertainment.

*Speakers/Panelists are in the midst of confirmation. 

The Excellence in Retail Financial Services Annual Meeting 2013 will be held in the conjunction with the FutureBank Korea. 

The Excellence in Retail Financial Services Programme assess more than 140 banks across more than 30 countries to quantify and analyse the progress the industry has made and to celebrate the achievements of institutions, businesses and individuals who have played a pivotal role in taking the industry forward.

Day 2

FutureBank Korea Innovation Dialogue
Thursday, 21 March 2013
08:00–08:30 Registration
08:30–10:00

International Dialogue Opening Session
With Guest-of-Honour Antonio (Yobie) Benjamin, chairman, Innovation Labs, Citigroup 

Mr Benjamin serves as CTO of Global Transaction Services (GTS) and Chairman of GTS’ Research, Development and Innovation Lab (RDIL) of Citigroup. As the leading innovator of US financial services industry, he is specialised retail innovation and product design, social media applications and other technology innovation areas.

A treat to listen to one of the Western world’s foremost innovation experts in conversation with leading Korean retail bankers and technology innovation experts:
• Young-pyo Kim, Deputy President, Retail business, Shinhan Bank
• Oh-sung Lee, EVP, Sales Division, Kookmin Bank
• Emmanuel Daniel, chairman of The Asian Banker

10:00–10:30 Morning Break
10:30–12:30

Heads of Retail Banking Dialogue

Keynote Speech

  • Chris Werner, Advisory Board, Excellence in Retail Financial Services Committee
  • Dong-Kyu Ahn, EVP/Head, Marketing, Industrial bank of Korea

 Payments innovation and security considerations

As the technology associated payments methods being fast growing and driving transformations in retail banking, it becomes increasingly necessary to innovate while minimizing the risk involved in innovation.

Mobile banking - me and my customer
The combination of payment data, location awareness, and immediacy are making the mobile banking the most popular way of everyday banking. While banks are promoting their services, competing on innovative and user-friendly mobile systems, what is the customers?

The role of social media in retail banking
Some banks now offer support services through Twitter, and other banks increasingly leverage Facebook as an engagement tool. Banks that know the ROI of different investments will be able to significantly improve the profitability of social and online advertising by focusing spend where it is most effective.

Role of analytics in re-shaping products and services
Banks and retailers are spending a great deal of time on collaborating and integrating data for centralised operations analysis. While some leading banks respond to the emerging trends by rapidly testing new ideas with a small set of customers and branches, major retailers have successful experience on keeping customers and market their products, what can retail banks learn from them and apply in banking services.

Leveraging customer needs in a multi-channel world
Banks actively promote a 360-degree view of customer information to market to different customers. More services delivery channels have been using, branch staffing levels and operating hours also need to evolve with increased non-branch banking. What is the best practice to maintain the customers’ relationship with the bank across different channels? And what would be the best way to capture the services customer truly need in retail banking?

Speakers/Panellist:
• Young-pyo Kim, Deputy President, Retail business, Shinhan Bank
• Jaejeong Lee, Deputy CEO, Marketing, Shinhan Card
• Oh-sung Lee, EVP, Sales Division, Kookmin Bank
• Byungdo Rhee, Group Head of Future Channel Division, Shinhan Bank
• Chris de Bruin, Head of consumer banking, Standard Chartered Korea
• Dongkyu Ahn, EVP/Head, Marketing, Industrial bank of Korea 
• Hyungnam Moon, professor, Sookmyung University
• Jaeyong Choi, President, Korea Social Media Agency 
• Okgon Kim, Director, E-banking and Mobile banking, Woori bank
• Steve Monaghan, Chief Innovation Officer, DBS

12:30–13:30 Luncheon
13:30–14:30 International leading banks and new technology presentations
Featuring presentations from leading retail banks that have demonstrated excellence in important tactical areas that are of great interest to retail financial service players.
  • Alliance
  • Kasikornbank
  • OCBC
  • The Bank of East Asia

New technology showcase
Featuring small banking technology vendor presentations, banks will be able to identify technology trends as well as to find the best solution for their banks.

  • Wincor Nixdorf
14:30–15:00 Afternoon Break
15:00–16:30

Closing Session

 Closing keynote

• Steve Monaghan, Chief Innovation Officer, DBS
• Yunjin Kim, Team head, IT Supervisory, Financial Supervisory Service

Closing DialogueImagining the future of retail financial service industry

Within the next decade, smart-device swiping will gain mainstream acceptance as a method of payment and could largely replace cash and credit cards for most online and in-store purchases by smart phone and tablet owners. With early adoption in developing nations, how will the components—merchants, consumers and infrastructure—come together as markets develop?

 Speakers/Panellist:
• Yunjin Kim, Team head, IT Supervisory, Financial Supervisory Service
• Steve Monaghan, Chief Innovation Officer, DBS

*Speakers/Panelists are in the midst of confirmation. 

The Excellence in Retail Financial Services Annual Meeting 2013 will be held in the conjunction with the FutureBank Korea. 

The Excellence in Retail Financial Services Programme assess more than 140 banks across more than 30 countries to quantify and analyse the progress the industry has made and to celebrate the achievements of institutions, businesses and individuals who have played a pivotal role in taking the industry forward.

Day 3

Site Visit Day
Friday, 22 March 2013
09:00–09:30 Registration
09:30–10:30 Welcome Note and introduction to Korean Innovation
  • A briefing from Professor Byungtae Lee of KAIST, dean of college of business, on key developments in innovation in Korea today, covering technology, mobile banking, gamifications, customer experience, and interaction.
    - IT Infrastructure of Korea and what makes Korea an IT-driven economy
    - Summary of recent innovations in the financial service sector - Remaining challenges of financial IT services in Korea 
  • The number of Smartphone subscribers in South Korea, one of the world’s most wired countries, has increased 23 times since 2009 to 30 millions as at end 2012. There are more Smartphone subscribers than the country’s economically active population of 25 million, which is. a remarkable success. 
10:3011:30 Visit to New business promotion department of Hana Bank. Briefing on Mobile Strategy byJunseong Han, executive vice president and division head.
  • Hana bank started its Smartphone banking service 'Hana N Bank' in 2009. As a Smartphone banking pioneer, Hana N Bank is easy to deal with and had become the security standards for Smartphone banking services. Hana has also introduced various application services such as Hana N mini, a compact and smart banking service for foreigners, and Hana N Money, a household book for all Smartphone users. In February, 2012, Hana Bank launched a prepaid electronic wallet, 'Hana N Wallet' which is aimed at the mobile payment market. Hana N Wallet supports easy P2P and mobile payment. 
11:3013:30 Luncheon
13:3015:30 SK telecom T.um-exhibition tour briefing on smart payment and mobile security by Kyung Soo Han, Senior manager, Convergence Business Development Team and Daniel LeePR Strategy Team Manager
  • 4G LTE system is commercialized widely in Korea while other countries still use 3G systems and are moving toward 4G now. See how telecom providers take care of advanced mobile security. The largest telecom provider, SK telecom will show how Korean telecom and financial organizations ensure mobile security.
     
  • SKT Smart Brach is a new PoC of bank to make transaction through ICT including tele-presence and substitutes regular bank branches with cost efficient, smarter and more secure site.  It will be a significant channel of retail banking service in near future
15:30–17:30

A group (15 people) : visits Branch of the FutureKookmin Bank RockStar Branch and Smart Branch organised by strategy planning department, KB Kookmin Bank

  • RockStar Branch is a strategic channel that targets the youth customer segment that will drive KB's future growth. RockStar gives college students easy access to banking as it is located near Universities. It created a ‘friendly’ image by using its neighboring University's symbol, insignia and colors for branch decorations. Several features (such as media wall & i-pads, rental of a seminar room) that suits the taste and preference of college students can be found in the in the branch. There are currently 41 RockStar Branches.
  • Newly set up smart branch with interactive technologies and self-service operations. The innovation lies in the direct link to the staff terminals without paper work like applying for loans services, opening an account, etc. It delivers entertainment as well as information. We will also get a briefing on the back-end functions supporting their branch initiative. 

B group (15 people): visits Branch of the Future,Shinhan Bank Smart Branch organised by Soojin Choi, manager, Future channel division, Shinhan Bank

  • Meet the first unmanned cyber branch in Korea. SHINHAN BANK's S20 Cyber Branch is one of the most unique cyber branch in KOREA. As you may guess from its name, it was projected to service for 20s especially university students, who are considered as our future customers.
     
  • S20 Cyber Branch is serviced with several practical smart items as like NFC/QR brochure, SMART Mall (self service informative device), and SMART ATM. Not only the services that are based on self services, but also S20 Cyber Branch provides professional financial consulting services through the multimedia. By this so, you would be able to experience the combination of technology and humanity.
17:3019:30 Traditional Korean Dinner and Q&A Dialogue with a Korean. We will discuss the innovation in mobile banking in South Korea and how the regulator works with the industry to develop products, processes, and services. Innovation are increasingly tied to new media and mobile devices which bring fun, flexibility, and discovery into customer engagement.
19:30late Visit a traditional Korean Karaoke Club to experience innovation in entertainment.

*Speakers/Panelists are in the midst of confirmation. 

The Excellence in Retail Financial Services Annual Meeting 2013 will be held in the conjunction with the FutureBank Korea. 

The Excellence in Retail Financial Services Programme assess more than 140 banks across more than 30 countries to quantify and analyse the progress the industry has made and to celebrate the achievements of institutions, businesses and individuals who have played a pivotal role in taking the industry forward.


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