Welcome Address:
Lorenzo V. Tan, President, Bankers Association of the Philippines

Opening Keynote:
by HE Amando M. Tetangco Jr., Governor of Bangko Sentral ng Pilipinas

International Keynote:
by Johanna Dee Chua, Head of Emerging Asia Economics, Citi Global Markets Asia, Hong Kong

Leadership Dialogue:
Outlook for the Philippine economy between solid growth and poverty reduction

In the midst of global challenges, the Philippine banking sector can only guarantee its continued strength and positive outlook with constant transformation and reform. What are the external and internal factors that define the playing ground for banks and the Philippine economy in general?

Moderated by Emmanuel Daniel, Chairman, The Asian Banker

Competitive issues in the retail banking industry
While the number of banks is declining, the industry’s network and reach continue to grow and deepen through branch banking, digital channels, and innovations in marketing and service delivery.

• Expansion and consolidation
• Realizing the omni-channel experience
• Harnessing the full potential of innovative technologies to serve a greater number of customers at higher speed and better cost efficiency
• Financial inclusion: How to bridge geographic hurdles to reach the un-banked and under-banked population?

Speakers/panellists:
- Sriram Srinivasan, Director, Digital Engagement, Citibank Asia-Pacific, Citibank, Singapore
- Natividad N. Alejo, EVP, Consumer Banking Group Head, Bank of Philippine Islands
- Mark Perez, Retail Banking Group Head, Metrobank
- Raul Victor B. Tan, Retail Banking Group Head, RCBC
- Venky Srinivasan, Vice President, Sales, Asia Pacific and Japan, Financial Services Global Business Unit, Oracle

Moderated by Foo Boon Ping, Managing Editor, The Asian Banker

11:00-13:00

Heads of Risk Management Dialogue

Moderated by Emmanuel Daniel, Chairman, The Asian Banker

Lunch will be served

Building a strong technology platform
Even as the basic characteristics of technology are changing, the goal is the same: providing a strong yet flexible base for the bank’s business.

• Setting up the right core system, middle ware and applications
• Technology involved in running effective mobile and online applications
• New branch models and mobile ATMs
• Managing data streams from different channels
• Using predictive analytics for price discovery, marketing and compliance
• Tapping into new technologies such as cloud
• Emerging cyber-attack techniques: benefits of keeping digital channels safe from advanced malware and cross channel attacks

Speakers/panellists:
- Jennie F. Lansang, Chief Technology Officer and Shared Technology Services Head, RCBC
- Sriram Srinivasan, Director, Digital Engagement, Citibank Asia-Pacific, Citibank, Singapore
- Gil B. Genio, Chief Operating Officer for Business and International Markets and Chief Strategy Officer, Globe Telecom
- Sandeep Bagaria, Chief Executive Officer, Tagit
- Greg Russell, Head of Alliances and Channels, Asia, Middle East & Africa, IBM Security Trusteer

Moderated by Ted Carluen, Research Manager, The Asian Banker

Payments, remittance and disruptive players
Affordable money transfer services are crucial for a nation like the Philippines with a large number of overseas workers. How are new technologies and platforms changing the landscape?

• Trends in mobile banking, E-money wallets and NFC
• Challenges in the traditional remittance system
• New business models and alternative ways of money transfers
• Innovative ways to provide financial services in remote geographies and to unbanked and under-serviced

Speakers/panellists:
- George S. Inocencio, VP-Remittance Department, Financial Resource Sector, Development Bank of the Philippines
- Geneva T. Gloria, Head of BDO Remittance Distribution , Banco De Oro Unibank
- Ron Hose, Founder, CEO, coins.ph

Moderated by Foo Boon Ping, Managing Editor, The Asian Banker

Closing session:
How can I help you? – Lessons on customer service and change 

This is an inspiring session with Debashis Sarkar, author of the book:
“How Can I Help You?: 5 Mistakes To Avoid In Customer Service” 

• Best practises in customer service from around the world
• Learning from other industries
• The psychology behind change

With Debashis Sarkar, Published author and Global Head of Reengineering, Standard Chartered Bank, India

Moderated by Ted Carluen, Research Manager, The Asian Banker

Welcome note:
by Emmanuel Daniel, Chairman, The Asian Banker

Opening comments:
by Gordian Gaeta, International Resource Director, The Asian Banker

Keynote address:
by Lyn I. Javier, Director, Examinations Department, Bangko Sentral ng Pilipinas

The Asian Banker research on the risk management trends in Asia
by Mobasher Zein Kazmi, Senior Research Analyst, The Asian Banker

Heads of Risk Management Dialogue
Key issues for discussion – Leading Challenges for CROs in the Philippines:

• Basel III and Internal Capital Adequacy Assessment Process (ICAAP) guidelines
• Where do Philippine banks stand after the implementation process?
• Regulatory constraints and enhanced protection through counter cyclical buffers - capital raising and liquidity issues
• Update on Anti-money-laundering efforts and implications of Foreign Account Tax Compliance Act (“FATCA”) on Philippine banks

Confirmed speakers/panellists include: 

Lyn I. Javier, Director, Examinations Department, Bangko Sentral ng Pilipinas
Alexander A. Patricio, Chief Risk Officer, Development Bank of the Philippines
Carmela “Carlette” Pama, Chief Risk Officer, Philippine National Bank
Gordian Gaeta, International Resource Director, The Asian Banker 

Chairman’s conclusions and closing