Thailand International Banking Convention

24 June 2015, Bangkok, Thailand

08:30 – 09:00

Registration

09:00 – 10:30

Opening Keynote Session

Welcome Note
Foo Boon Ping, Managing Editor, The Asian Banker

Opening Keynote
Jaturong Jantarangs, Senior Director, Financial Institutions Strategy Department Financial Institutions Policy Group, Bank of Thailand

International Keynote
Le Xia, Chief Economist for Asia, BBVA

Key trends in Retail Banking in Thailand
Presentation by Colin Savage, Head of Research, The Asian Banker

10:30 – 11:00

Tea/ Coffee Break

11:00 – 12:00

Innovative cultures with the rise of digital banking and social media

• Aligning digital banking with corporate strategy
• Current regulatory environment and rising customer expectations
• Integrating customer-oriented functions with back office processes
• The challenge in getting a holistic view through omni-channel
• Increasing data safety and system integrity
• Changing role of branches in the midst of digitisation
• Exploring the opportunity of personal finance apps

Invited Speakers/Panellists include:

• Pakamon Tulyapizitchai, VP, Head of Digital Marketing, Krungsri Bank
• Martijn van Keulen, EVP, Head of Digital Strategy & Channels, TMB Bank
• Greg Russell, Head of Alliances and Channels, Asia, Middle East & Africa IBM Security Trusteer

Moderator: Eric Tachibana, Managing Director, eXtorpia Holdings

12:00 – 12:30

Customer Experience from World Over – Lessons for Retail Banking

• Customer service is just not about tools and technology
• Success stories beyond banking
• Getting the foundation right

Featuring Debashis Sarkar, Thought-Leader, Columnist, Author and International Customer Experience Expert

12:30 – 13:30

Luncheon

13:30 – 14:30

Best use of analytics and data integration in profit maximisation

By focusing on customer strategies and understanding customer behaviour in this dynamic market, we can assess the best platform and system to gain a greater competitive advantage.

• Better customer insight and align data streams to deliver a more unified service
• The potential of analytics-driven programs in risk monitoring
• Maximising customer loyalty and after sales strategy
• Designing the right measure of KPI and assessing the correct ROI in data and channels strategy
• Cloud banking : Risks and benefits involved in outsourcing of certain business operations

Invited Speakers/Panellists include:

• Yaowaluck Charnyapornpong, EVP, Head of CRM and Pricing Division, Bank of Ayudha
• Asif Saleem, former Head, Digital Channel Management and Business Insights, Standard Chartered
• Chakkravut Chinalai, VP, Bangkok Bank
• Anan Jinawong, SVP, Digital Banking Head, Citi, Thailand

Moderator: Eric Tachibana, Managing Director, eXtorpia Holdings

14:30 – 15:30

SMEs: Nurturing the underserved

• Is SME banking a strategic priority?
• Approaching this segment of the market
• Gaps in SME financing
• Increased KYC and SME credit risk

Invited Speakers/Panellists include:

• Wareemon Niyomthai, Advisor to the President for SME Banking, Krung Thai
• Trirong Butragaht, Chief SME Banking Officer, TMB Bank
• Pipavat Bhadranavik, FSVP, SME Business Division, Kasikorn Bank

Moderator: Colin Savage, Head of Research, The Asian Banker

15:30 – 16:00

Tea/ Coffee Break

16:00 – 17:00

Payments: Changes and challenges in enhancing efficiency

• Integrating e-commerce and e-money
• Designing the revenue model for payments
• Next game changing innovation for payment services in Thailand?
• The appeal of mobile payment solutions such as Google Wallet and Apple Pay
• Threat to banks: Disruptors and unregulated e-money
• Ensuring privacy and security of users
• Crypto currencies helping the unbanked get access to finances

Invited Speakers/Panellists include:

• Rom Hiranpruk, Member, Payment Systems Committee, Bank of Thailand
• Prinya Jinantuya, FVP, Payments & Merchant Acquiring, Thanachart Bank
• Ron Hose, Founder & CEO, coins.ph

Moderators:
Foo Boon Ping, Managing Editor, The Asian Banker
Colin Savage, Head of Research, The Asian Banker