Day 1 - Tuesday, 18 April 2017 - Digital Transition

08:30 – 09:00 Registration
09:00 – 09:30 Welcome, introduction and warm-up
The workshop will be lead by David Gyori who is a globally renowned fintech consultant, trainer and author. David will guide you through the workshop agenda and participants will be requested to introduce themselves

09:30 – 10:15

Definition and history

  • The FinTech revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention
  • 2008 – The igniting force: How the crisis catalysed innovation, how ICT is acting as a general purpose technology (GPT)
  • The digital transition project: Why even the best banks struggle becoming digitally native? The Red Queen effect, information cascades, MNOs: ways some telecom companies got it right

10:15 – 12:00

The future of banking

  • How banks will look like in 2025: The “Internet of Things”, the branch-network reimagined, from bricks to clicks
  • How new risks evolve in banking: Information-security, new solutions in riskmanagement
  • New banks: How challenger banks, neo-banks, digital-only banks, and smartphoneonly-banks can reach economy of scale
  • Case studies: Moven from New York and Atom Bank from Durham

12:00 – 13:00


13:00 – 15:00

How to react to fintech?

  • Defense and offense: Evolution and revolution within banking
  • Communication vs organisation: Innovative image versus vertical silos, incubators, accelerators, and labs
  • Venture capital: How can vs how should banks invest into fintech
  • The new face of competition: Co-opetition and frenemies
  • Group exercise: The venture capital role-play

15:00 – 17:00

Digital channels

  • Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube
  • Smartphone: The tool of aggregation in – and beyond – finance
  • Branch and ATM: “The branch of the future” or “The future of the branch”, directions in ATM innovation, video banking
  • Future: Smartwatch, wearables, hyper-connectivity, internet of things (IoT), roboadvisors, and artificial intelligence (AI)
  • Case studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand and Barclays from London

Day 2
- Wednesday, 19 April 2017 - Products & Technologies

08:30 – 09:00 Registration
09:00 – 09:30 Refreshing day one and warm-up

09:30 – 10:45

Digital products

  • Crowdsourcing: Digital products developed through digital channels
  • Digital market-research: Virtual focus groups, social-listening, research gamification and natural language robots
  • Product development best practices: Time horizons vs vertical silos, big data in product development and the four “Ps” of product development
  • Case studies: Westpac from Australia and ICICI Bank from India
  • Group exercise: The crowdsourcing brainstorm

10:45 – 12:00

Digital identity - The missing piece of the puzzle

  • Onboarding: Why the lack of digital identity hurts banks?
  • AML and KYC: Is this really an issue?
  • Biometrics: The technical solution is more than ready, the question is not “if” but “when” and “which version”
  • Digital signature and the paperless bank: Dream or reality, cost-cutting versus quality of service
  • Case studies: Estonia and the E-Stonia project

12:00 – 13:00


13:00 – 15:00

Payments: Innovation-arena with high visibility

  • M-Pesa: Digital payments and financial inclusion - How did it all start
  • Remittances: How the cash-cow of western banks is being taken away and how do banks react
  • ApplePay: Better to be prepared - the future of plastics is in danger
  • Case studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop Pay, Samsung Pay, and Amazon Go
  • Group exercise: The client-segment simulation roleplay

15:00 – 17:00

Summary and evaluation

  • Concepts
  • Tools
  • Trends
  • To-Do Llist
  • Resources


End of workshop

Day 3
- Thursday, 20 April 2017 - The Future of Finance, Middle East & Africa – Conference

08:30 – 09:00


09:00 – 10:30

Welcome Note
Emmanuel Daniel, Chairman, The Asian Banker

Welcome Address:
Serdar Güner, Director, Supervision, Dubai Financial Services Authority (DFSA)

International Keynote:
Frontiers of financial technology
David Shrier, New Ventures, Massachusetts Institute of Technology (MIT)
The innovation catalyst and leading expert on fintech will explore several major trends and technologies that are disrupting financial services today and will present his thoughts on how to stimulate regional innovation and build a supportive ecosystem that fosters start-ups.

Leadership dialogue: The future of finance – Inspirational outlook

  • Internet of Things - What does this mean for banks?
  • Robotics and automation entering the branch business
  • Blockchain technology is here - Current and potential use cases

Speakers and panelists
Suvo Sarkar, SEVP, Group Head of Retail Banking, Emirates NBD
Arup Mukhopadhyay, Group Head Consumer Banking, Abu Dhabi Commercial Bank

Co-chaired by Emmanuel Daniel, Chairman, The Asian Banker and Philippe Paillart, Former Vice Chairman and CEO, DBS Bank

10:30 – 11:00

Tea/ Coffee Break

11:00 – 12:00

Achieving superior customer experience through innovation

  • Creating customer journeys with design thinking methodology
  • Unlocking the power of cloud computing and big data analytics for customer experience and decision making
  • Keeping innovation in tune with market needs

Speakers and panelists:
Sanjay Khanna, CIO, RakBank
Philip King, Head of Retail Banking, Abu Dhabi Islamic Bank
Sushil Tyagi, Executive Director, CRMNEXT

Chaired by Foo Boon Ping, Managing Editor, The Asian Banker

12:00 – 12:15

The fourth industrial revolution – And the future of finance
New technologies are blurring the lines between physical, digital and biological spheres. What does it mean for our way of life, health, job security and finance?

Presentation by Philip Weights, Senior Lecturer, Swiss Finance Institute

12:15 – 13:00

Safety versus frictionless banking

  • Safety versus frictionless banking
  • Developing a security strategy for the digital bank
  • AI - Chatting with bots online • Biometrics, voice recognition and new backup/recovery technologies
  • Does banking in the cloud enable a frictionless customer experience?

Speakers and panellists:
Sanjay Khanna, CIO, RakBank
Dhiraj Mirchandaney, Lead - E-Channels & Online Services, Abu Dhabi Commercial Bank
Ugur Sennaroglu, Digital Channels Product and Business Development Manager, Garanti Bankası, Turkey

Chaired by David Gyori, CEO, Banking Reports

13:00 – 14:00


14:00 – 15:00

The branch in a mobile phone

  • E-banking and mobile payments are an imperative today
  • Security challenges in mobility
  • The success of mobile money in Africa

Speakers and panelists:
Pedro Sousa Cardoso, Head of Multichannel, CRM & Digital Transformation, Emirates NBD
Mohamed El Sabban, Digital Innovation Head, Digital Banking & GTS, Commercial International Bank, Egypt
Vincent Wakaba, Head, Mobile Banking, Co-operative Bank of Kenya
Hani Khalil, Head of E-Channels, Qatar National Bank

Chaired by Foo Boon Ping, Managing Editor, The Asian Banker

15:00 – 15:30

Tea/Coffee break

15:30 – 16:30

FinTech – Co-optition or frenemies?
The recent years have seen various new FinTech companies successfully entering the financial service markets in the Middle East and Africa. Incumbent banks, faced with the new competition found different ways to innovate and develop new products. New models of collaboration were established. We will look at successful case studies.

  • Who are the relevant new players?
  • Compete or cooperate with P2P platforms?
  • How can versus how should banks invest into fintech?

Speakers and panellists:
Sam Quawasmi
, Co-Founder and Co-CEO, Eureeca
Peter Tavener, CFO & COO, Beehive
Darren Taylor, Chief Design Officer, CLEARLY
Mohamed El Sabban, Digital Innovation Head, Digital Banking & GTS, Commercial International Bank, Egypt

16:30 – 17:00

Key findings from The Asian Banker Retail & Technology Awards Program

  • Awards programme: Process, methodology and scorecards
  • Overview of the retail banking market in Middle East and Africa
  • Key findings and best practices

Presentation by David Gyori, CEO, Banking Reports with closing remarks by Philippe Paillart, Former Vice Chairman and CEO, DBS Bank


End of conference

* Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information, please contact
Gerlinde GerberManager, Forums
The Asian Banker