Agenda | Future of Finance, Middle East & Africa

-->

Agenda Day 1 - Tuesday, 18 April 2017 - Digital Transition
08:30 – 09:00	Registration
09:00 – 09:30	Welcome, introduction and warm-up The workshop will be lead by David Gyori who is a globally renowned fintech consultant, trainer and author. David will guide you through the workshop agenda and participants will be requested to introduce themselves
09:30 – 10:15	Definition and history The FinTech revolution: What it is, qualitative and quantitative definitions, why bankers have to pay attention 2008 – The igniting force: How the crisis catalysed innovation, how ICT is acting as a general purpose technology (GPT) The digital transition project: Why even the best banks struggle becoming digitally native? The Red Queen effect, information cascades, MNOs: ways some telecom companies got it right
10:15 – 12:00	The future of banking How banks will look like in 2025: The “Internet of Things”, the branch-network reimagined, from bricks to clicks How new risks evolve in banking: Information-security, new solutions in riskmanagement New banks: How challenger banks, neo-banks, digital-only banks, and smartphoneonly-banks can reach economy of scale Case studies: Moven from New York and Atom Bank from Durham
12:00 – 13:00	Lunch
13:00 – 15:00	How to react to fintech? Defense and offense: Evolution and revolution within banking Communication vs organisation: Innovative image versus vertical silos, incubators, accelerators, and labs Venture capital: How can vs how should banks invest into fintech The new face of competition: Co-opetition and frenemies Group exercise: The venture capital role-play
15:00 – 17:00	Digital channels Social Media: FB, LinkedIn, Twitter, Pinterest, Instagram, YouTube Smartphone: The tool of aggregation in – and beyond – finance Branch and ATM: “The branch of the future” or “The future of the branch”, directions in ATM innovation, video banking Future: Smartwatch, wearables, hyper-connectivity, internet of things (IoT), roboadvisors, and artificial intelligence (AI) Case studies: 4x from London, Q from Singapore, NAO from Tokyo, Kiwi Bank from New Zealand and Barclays from London

Agenda Day 2 - Wednesday, 19 April 2017 - Products & Technologies
08:30 – 09:00	Registration
09:00 – 09:30	Refreshing day one and warm-up
09:30 – 10:45	Digital products Crowdsourcing: Digital products developed through digital channels Digital market-research: Virtual focus groups, social-listening, research gamification and natural language robots Product development best practices: Time horizons vs vertical silos, big data in product development and the four “Ps” of product development Case studies: Westpac from Australia and ICICI Bank from India Group exercise: The crowdsourcing brainstorm
10:45 – 12:00	Digital identity - The missing piece of the puzzle Onboarding: Why the lack of digital identity hurts banks? AML and KYC: Is this really an issue? Biometrics: The technical solution is more than ready, the question is not “if” but “when” and “which version” Digital signature and the paperless bank: Dream or reality, cost-cutting versus quality of service Case studies: Estonia and the E-Stonia project
12:00 – 13:00	Lunch
13:00 – 15:00	Payments: Innovation-arena with high visibility M-Pesa: Digital payments and financial inclusion - How did it all start Remittances: How the cash-cow of western banks is being taken away and how do banks react ApplePay: Better to be prepared - the future of plastics is in danger Case studies: PayPal from Palo Alto, SelfPay from Toronto, Super Wallet from Lublin, Loop Pay, Samsung Pay, and Amazon Go Group exercise: The client-segment simulation roleplay
15:00 – 17:00	Summary and evaluation Concepts Tools Trends To-Do Llist Resources
17:00	End of workshop

Agenda Day 3 - Thursday, 20 April 2017 - The Future of Finance, Middle East & Africa – Conference
08:30 – 09:00	Registration
09:00 – 10:30	Welcome Note Emmanuel Daniel, Chairman, The Asian Banker Welcome Address: Serdar Güner, Director, Supervision, Dubai Financial Services Authority (DFSA) International Keynote: Frontiers of financial technology David Shrier, New Ventures, Massachusetts Institute of Technology (MIT) The innovation catalyst and leading expert on fintech will explore several major trends and technologies that are disrupting financial services today and will present his thoughts on how to stimulate regional innovation and build a supportive ecosystem that fosters start-ups. Leadership dialogue: The future of finance – Inspirational outlook Internet of Things - What does this mean for banks? Robotics and automation entering the branch business Blockchain technology is here - Current and potential use cases Speakers and panelists: Suvo Sarkar, SEVP, Group Head of Retail Banking, Emirates NBD Arup Mukhopadhyay, Group Head Consumer Banking, Abu Dhabi Commercial Bank Co-chaired by Emmanuel Daniel, Chairman, The Asian Banker and Philippe Paillart, Former Vice Chairman and CEO, DBS Bank
10:30 – 11:00	Tea/ Coffee Break
11:00 – 12:00	Achieving superior customer experience through innovation Creating customer journeys with design thinking methodology Unlocking the power of cloud computing and big data analytics for customer experience and decision making Keeping innovation in tune with market needs Speakers and panelists: Sanjay Khanna, CIO, RakBank Philip King, Head of Retail Banking, Abu Dhabi Islamic Bank Sushil Tyagi, Executive Director, CRMNEXT Chaired by Foo Boon Ping, Managing Editor, The Asian Banker
12:00 – 12:15	The fourth industrial revolution – And the future of finance New technologies are blurring the lines between physical, digital and biological spheres. What does it mean for our way of life, health, job security and finance? Presentation by Philip Weights, Senior Lecturer, Swiss Finance Institute
12:15 – 13:00	Safety versus frictionless banking Safety versus frictionless banking Developing a security strategy for the digital bank AI - Chatting with bots online • Biometrics, voice recognition and new backup/recovery technologies Does banking in the cloud enable a frictionless customer experience? Speakers and panellists: Sanjay Khanna, CIO, RakBank Dhiraj Mirchandaney, Lead - E-Channels & Online Services, Abu Dhabi Commercial Bank Ugur Sennaroglu, Digital Channels Product and Business Development Manager, Garanti Bankası, Turkey Chaired by David Gyori, CEO, Banking Reports
13:00 – 14:00	Luncheon
14:00 – 15:00	The branch in a mobile phone E-banking and mobile payments are an imperative today Security challenges in mobility The success of mobile money in Africa Speakers and panelists: Pedro Sousa Cardoso, Head of Multichannel, CRM & Digital Transformation, Emirates NBD Mohamed El Sabban, Digital Innovation Head, Digital Banking & GTS, Commercial International Bank, Egypt Vincent Wakaba, Head, Mobile Banking, Co-operative Bank of Kenya Hani Khalil, Head of E-Channels, Qatar National Bank Chaired by Foo Boon Ping, Managing Editor, The Asian Banker
15:00 – 15:30	Tea/Coffee break
15:30 – 16:30	FinTech – Co-optition or frenemies? The recent years have seen various new FinTech companies successfully entering the financial service markets in the Middle East and Africa. Incumbent banks, faced with the new competition found different ways to innovate and develop new products. New models of collaboration were established. We will look at successful case studies. Who are the relevant new players? Compete or cooperate with P2P platforms? How can versus how should banks invest into fintech? Speakers and panellists: Sam Quawasmi, Co-Founder and Co-CEO, Eureeca Peter Tavener, CFO & COO, Beehive Darren Taylor, Chief Design Officer, CLEARLY Mohamed El Sabban, Digital Innovation Head, Digital Banking & GTS, Commercial International Bank, Egypt
16:30 – 17:00	Key findings from The Asian Banker Retail & Technology Awards Program Awards programme: Process, methodology and scorecards Overview of the retail banking market in Middle East and Africa Key findings and best practices Presentation by David Gyori, CEO, Banking Reports with closing remarks by Philippe Paillart, Former Vice Chairman and CEO, DBS Bank
17:00	End of conference

* Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information, please contact
Gerlinde Gerber, Manager, Forums
The Asian Banker
ggerber@theasianbanker.com