The programme is designed for:

  • Senior executives and business decision-makers from retail banking, cards & payments, customer relationship management (CRM), data and analytics, risk management, consumer credit, technology and operations
  • Senior executives in technology, operations, data and analytics & digital banking
  • Heads of tactical divisions such as profitability systems, customer service improvement, product innovation and other initiatives within banks that take a holistic view of technology
  • Heads and senior executives involved in developing multi-channel distribution capabilities.
  • Providers of alternative financial services: start-ups, financial technology, P2P platforms