The Future of Finance, Vietnam

Friday, 12th  January 2018


Registration & morning networking


Welcome address:
Dr. Nguyen Toan Thang, Secretary General, Vietnam Banks Association

Opening address:
Nguyen Kim Anh, Deputy Governor, Chairman of Vietnam Fintech Steering Committee, State Bank of Vietnam, who will speaking about “mobile payment, Fintech – the factors driving the future of finance Vietnam 2018”.

International keynote:
Dinis Guarda, CEO & Founder lifesci, Author, who will be addressing a speech focused on the financial services in the sharing economy, Fintech collaboration and featuring how the bank of tomorrow will look like, the transforming operational models and how to build a better future of finance.

Leadership dialogue:
Investing in innovative ideas that are shaping the future of banking
There has been a large increase of investments seen in the fintech landscape in the country.  In this session, we discuss some of the big ideas that are making their way into the ecosystem and the digital disruptions impacting the financial industry.

  • What does the future bank look like? - Transforming operational models of banking to suit the lifestyle of customers
  • Financial services in the ‘sharing economy’
  • Fintech collaboration
  • AI, machine learning and robotic process automation
  • Bitcoin, digital currencies and blockchains
  • E-commerce and P2P market places

Speakers & Panelists Include:

  • Malikkhan Kotadia, Mentor, The FinLab.com
  • Claude Spiese, Co-Founder, Timo Bank
  • Zach Piester, Co-Founder & Chief Development Officer, Intrepid Ventures

Session chaired by Foo Boon Ping, Managing Editor, The Asian Banker


Networking break


Innovation in payments  - Making small steps to a cashless society
The government of Vietnam has been aggressive in their efforts to promote digital payments. While the bulk of payments are still done in cash, there are profound changes seen in how people pay for their everyday basics. We discuss what are the new modes and channels, customers’ mindset and different technologies in delivering transactions.

  • What is the infrastructure that is emerging as next-generation standard?
  • How can banks compete with the new payment entrants?
  • Mobile ATMs and e-wallets – Payments on the go

Speakers & Panelists Include:

  • Tran Nhat Minh, CIO, Vietnam International Bank
  • Nguyen Hoang Long, Deputy CEO, National Payment Corporation of Vietnam
  • Phan Thanh Son, Head of Transactional Banking, Strategy, Techcombank
  • Tran Thanh Nam, Co-founder & CEO, MOCA mobile payments

Session chaired by Richard Hartung, International Resource Director, The Asian Banker


Customer of the future  - Building operating models that meet their needs
A key differentiating factor between financial institutions is customer experience. Banks do not only compete with other banks but new players that serve the same client needs as financial institutions. We discuss how organisations can leverage on technologies to achieve a winning customer experience strategy

  • Artificial intelligence (AI) and chatbots  - Innovating the customer experience from the start to the end
  • “Coffee shop cum bank branch” – Customer experience on a different level
  • Innovative models for expanding the banks digital footprint
  • From ATMs to smartphones - How do we retain our customers?

Speakers & Panelists Include:

  • Sandeep Deobhakta, Head of  Retail Banking, VP Bank
  • Claude Spiese, Co-Founder, Timo Bank
  • Malikkhan Kotadia, Mentor, The FinLab.com
  • Kumar Vaibhav, VP & Head, Asia Pacific, CRMNext

Session chaired by Neeti Aggarwal, Senior Manager, Research, The Asian Banker


Networking lunch


Key findings from The Asian Banker Retail & Technology Awards Programme
Our research team will present key trends and findings across the 2018 awards programmes for Vietnam and highlight outstanding achievements and case studies.

  • Awards programme: process, methodology, and scorecards
  • Overview of the Vietnam retail banking market
  • Key findings and best practices

Presentation by Richard Hartung, International Resource Director, The Asian Banker


Micro-finance & SME lending – Paving the way towards financial inclusion
Banks are limited in their capacity to borrow to SMEs and underprivileged population due to high occurrence of non-performing loans and bad debts. Other players such as telcos and fintech companies have started to provide solutions for the underbanked to access loans to affordable conditions. 

  • Best practices in regulatory compliance without compromising on credit access
  • How to build a reliable model of credit scoring and lending
  • Collaboration models with fintech companies to achieve common goals 
  • Using alternative data sources such as geo-location, phone records and social media to evaluate credit risks

Speakers & Panelists Include:

  • Hang Nguyen, Director of SME Banking, Vietinbank
  • Kalidas Ghose,CEO, FE Credit
  • Zach Piester, Co-Founder & Chief Development Officer, Intrepid Ventures

Session chaired by Neeti Aggarwal, Senior Manager, Research, The Asian Banker


Networking break


Cybersecurity vulnerabilities: Hacking made simple
In this session, we will have a live demonstration from Rahul Tyagi an ethical hacker, gives reality about cybersecurity and how it takes only 10 seconds to hack your device.

Live demonstration include:

  • Mobile Phone Hack (Android Smart Phone)
  • WhatsApp Hack
  • Hacking into your computer system
Live Demonstration by Rahul Tyagi, Co-Founder, Lucideus Technologies


Exploring the innovative startups in Vietnam ecosystem
We will hear from the most successful startup players and innovative minds in the region, what their strategies to out-innovate competitors are. We will also discuss on how audience can translate these ideas into action and take them straight into their strategic planning.

  • Outlook of the financial services industry – Where are the opportunities?
  • Compete or collaborate with disruptive players?
  • How can local players compete and survive the ASEAN competition?
  • What can we learn from China?

Speakers & Panellists Include:

  • Karthik Iyer, CEO, Founder and Chairman, BlockchainMonk
  • Devanshi Patani, Financial Inclusion Lead, Asia & Pacific, MIX
  • Tran Thanh Nam, Co-founder & CEO, MOCA mobile payments
  • Nguyen Ba Diep, Executive Vice Chairman, & Founder, MoMo

Session chaired by Richard Hartung, International Resource Director, The Asian Banker


End of conference

*Please note that this is a working agenda and topics and speakers will be updated frequently.

For more information or inquiries, please contact
Essraa Mansi
Programme Manager