The sessions will take on a highly experiential sessions and dialogues with leading industry experts, financial service providers and technology innovators to maximise interaction opportunities.

Digital Finance - Thursday, 22 March 2018


Registration & morning networking


Welcome Address

Opening remarks:
Samir Gupta, CEO, CIMB Group Consumer Banking

Opening Keynotes:
Evaluating top trends and priorities for the retail financial sector in the region

Jessica Chew, Deputy Governor, Bank Negara Malaysia

Architecting the digital journey
Chris Skinner, leading commentator and strategist on digital finance, chairman of the Financial Services Club and author of the bestselling books Digital Bank, ValueWeb and Digital Human. Chris will be discussing what it takes to embrace digital transformations for the financial services sector.

Discussion on current breakthroughs in AI and analytics
A new era in retail is emerging, with disruptive innovations in payments and lending. Blockchain, chatbots, robo-advisors and big data applications sweeping through the industry.

Chaired by Emmanuel Daniel, Chairman, The Asian Banker


Coffee break


The International Heads of Retail Annual Dialogue
This heads of retail annual meeting is an intense two hour session that involves the opinions and insights of CEOs and heads of retail financial institutions from more than 30 countries from the Asia Pacific, Middle East and Africa.

The topics that have been identified for this roundtable will cover a comprehensive range of key issues on leading best practices in the industry.

  • Mapping the Digital Journey
  • Frictionless in Retail – at what cost
  • Where is Artificial Intelligence taking us
  • How should banks think about APIs
  • What’s next for Mobile?
  • Digital payments and crypto currencies
  • Collaboration between banks, fintech, and technology companies

Session chaired by Emmanuel Daniel, Chairman, The Asian Banker

Key findings from the Excellence in Retail Financial Services Awards
Programme 2018

  • Awards programme: Process, methodology and scorecards
  • Latest updates on key developments in retail financial services
  • Key findings from the awards programme
  • Designing the bank of the future

Presentation by Varun Sabhlok, Co-chair, Excellence in Retail Financial Services Advisory Council

We will have about 30 senior heads of retail in banks, fintech companies and insurance as well joining us. We will also have input from various subject matter experts, including artificial intelligence, marketing, digital journey participating in this session




Technology and finance – What does it take to fully embrace digital transformations?
A lot of industry players are joining the digital bandwagon, but going digital takes a lot more than what is currently being implemented by banks and their partners. The session looks at the underlying technological framework that is a must for banks to succeed.

  • Devabalan Theyventheran, Senior MD & Senior Managing Director, Head of Innovation Lab, CIMB
  • David Brearley, Head of Consulting, Silverlake Group
Chaired by Boon Ping, Managing Editor, The Asian Banker


Design thinking in  customer experience in the digital economy - Branding innovation and staying relevant
How to create the right design model to win customers and what the rest of the world can learn from China’s experience. She will guide us through design thinking strategies and use cases that will change the way you think about your customers and products.

  • Jacqueline Thng, Partner, Prophet

Tea break


The emergence of the platform economy -The changing behaviour of customers and how to maintain the relationship
The success of Amazon stems from their ability to provide customers the opportunity to choose from a myriad of options, suited to their specific needs and tastes. How can retail financial institutions achieve outreach through making use of the power of digital?

  • Yuen Tuck Siew, Chief Executive Officer, Jirnexu
  • Vipin Kalra, CEO, BankBazaar

Chaired by David Gyori, International Resource Director, The Asian Banker/ CEO, Banking Reports


Ten leading specific use cases of ‘blockchain in finance’
Presentation by David Gyori, International Resource Director, The Asian Banker/ CEO, Banking Reports


What insurtech is learning on leveraging on data analytics to provide personalized services
The insurance sector is poised for a real dramatic shift this year as the sector is set to take advantage of the same technologies and new concepts that has transformed finance. What shifts can we expect in value propositions, pricing, and business models?

  • Syed Ahmad, Founder & MD, Katsana


Unlocking the potential of innovators out there for your institution
This session is on successful collaboration models between financial institutions and innovators and some of the breakthrough thinking that is there already in the marketplace in the areas of payment and credit.

  • Jackal Ma, Co-founder and Chief Strategy Officer, Tongdun Technology
  • Kah Meng Wong, CEO, Funding Societies

Chaired by David Gyori, CEO, Banking Reports


Closing remarks

* Please note that Sessions, speakers and panellist may change according to availability
For questions related to the programme, please contact
Hafezah Saleh,
Programme Manager
Tel: +65 6236 6506