The Excellence in Retail Financial Services Convention

“It’s tough when markets change and your people within the company don’t.”
(Harvard Business Review)

The annual Excellence in Retail Financial Services Innovation Convention is a event for retail bankers to keep abreast with the latest trends and strategies to respond to changing customer behaviour. This year, the event will take place in Hong Kong, Asia’s most renowned financial hub and a leader in innovation and customer engagement.

Key focus areas include:

  • The Digital Bank: Hype or reality?
  • Aligning the online to offline retail customer experience
  • Mobile payment and payment disruption
  • Pushing the next frontier in wealth advisory
  • Monetising “Big-Data”: Innovation in customer relationship and retention initiatives
  • Will fintech be a credible force to move the market?

Our programme is designed as a platform for senior retail bankers to discuss the latest trends in the retail banking industry, focusing on the highlighting the strengths and challenges in retail banking in Hong Kong in a way that is geared towards meeting the industry’s business needs. 

A key feature of The FutureBank Innovation Tour is that we not only organise site visits for banks to learn how they can improve their service, successfully attract and retain customers but also facilitate dialogue with leading players in the local and international retail banking industry. We also keep abreast of retail banking innovation, with insights on both bank and non-bank players.


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