Sessions will take on a highly experiential format and comprise two days of site visits and one day of dialogue with leading industry experts, financial service providers and technology innovators.
The Excellence in Retail Financial Services Convention 2016
|08:00 – 08:30||Registration|
|08:30 – 09:00||Chairman’s Opening Remarks
Philippe Paillart, Former Vice Chairman, CEO of DBS
The Future of Banking – What will the next 10 years hold?
The presentation will talk about the changes that banking has had and the scars they have left. With a forward view of how blockchain, regulatory changes, artificial intelligence and a swath of other technological changes that are moving the world of banking forward at an unprecedented pace. Where will this take us and who will the winners and losers be?
by David M. Brear, Chief Thinker, Think Different Group
|09:00 – 11:00||The Heads of Retail Annual Dialogue
This annual dialogue involves the heads of retail from more than 30 countries from the Asia Pacific, Middle East and Africa regions. The dialogue will cover a wide spectrum of key issues to secure the perspective from the heads of retail in terms of recognizing leading best practices in the industry.
Key Findings from the Excellence in Retail Financial Services Awards Programme 2016
Session chaired by Philippe Paillart, Former Vice Chairman, CEO of DBS and co-chaired by Emmanuel Daniel, Chairman, The Asian Banker
|11:00 – 11:30||Tea/Coffee Break|
|11:30 – 12:30||Re-engineering Products and Services to Meet Changing Customer Expectations
Don't underestimate client feedback! The optimization of tools and data is a crucial step in achieving customer centricity. The increase in customer expectation places further pressure on financial institutions to be one step ahead. Increasing disruptions are also coming from companies such as Alipay and FinTechs that are offering financial services products.
Gai McGrath, Advisor, The Excellence in Retail Financial Services Advisory Council
|12:30 – 13:30||Luncheon|
|13:30 – 14:30||
Best practices in the retail banking today: Case studies
Wipe the slate clean and start afresh - the BiBD journey
|14:30 – 15:00||Tea/Coffee Break|
|15:00 – 16:00||How will financial institutions compete in the era of disruptions?
Varun Sabhlok, Vice Chairman, The Excellence in Retail Financial Services Advisory Council
* Please note that speakers are in various stages of invitation and confirmation
For more details on Excellence in Retail Financial Services Convention 2016
Contact: Alexander Gevanno, Program Manager
Tel: (+86) 17600866867