The Agenda | The Excellence in Retail Financial Services Convention

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The Agenda

Sessions will take on a highly experiential format and comprise two days of site visits and one day of dialogue with leading industry experts, financial service providers and technology innovators.

The Excellence in Retail Financial Services Convention 2016 Wednesday, 16th March 2016
08:00 – 08:30	Registration
08:30 – 09:00	Chairman’s Opening Remarks Philippe Paillart, Former Vice Chairman, CEO of DBS Opening Keynote The Future of Banking – What will the next 10 years hold? The presentation will talk about the changes that banking has had and the scars they have left. With a forward view of how blockchain, regulatory changes, artificial intelligence and a swath of other technological changes that are moving the world of banking forward at an unprecedented pace. Where will this take us and who will the winners and losers be? by David M. Brear, Chief Thinker, Think Different Group
09:00 – 11:00	The Heads of Retail Annual Dialogue This annual dialogue involves the heads of retail from more than 30 countries from the Asia Pacific, Middle East and Africa regions. The dialogue will cover a wide spectrum of key issues to secure the perspective from the heads of retail in terms of recognizing leading best practices in the industry. Online vs. Old-line, not an evolution but a fundamental shift in the business model of banks Banks stripped-down role in this mobile-wallet world How the developments in mobile connectivity and mobile based business are shaping companies strategy today? Coping with thinning margins and distance from the customers The development of private banking and wealth management Blockchain, incorporating the future today Mitigating the risks and the threat to cybercrime in consumer banking Key Findings from the Excellence in Retail Financial Services Awards Programme 2016 by Mobasher Zein Kazmi, Head of Research, The Asian Banker Session chaired by Philippe Paillart, Former Vice Chairman, CEO of DBS and co-chaired by Emmanuel Daniel, Chairman, The Asian Banker
11:00 – 11:30	Tea/Coffee Break
11:30 – 12:30	Re-engineering Products and Services to Meet Changing Customer Expectations Don't underestimate client feedback! The optimization of tools and data is a crucial step in achieving customer centricity. The increase in customer expectation places further pressure on financial institutions to be one step ahead. Increasing disruptions are also coming from companies such as Alipay and FinTechs that are offering financial services products. How to capture the services customer truly need in retail banking and better customer relationships? New patterns of consumerism such as real-time payment and forces like social media and big data are forcing banks to rethink product innovation shaping innovation strategy Speakers Daniel Gusev, Managing Partner, Digital Space Ventures Aidil Zulkifli, Co-founder & CEO, Uangteman.com Wilson Chia, Advisor, The Excellence in Retail Financial Services Advisory Council Moderator Gai McGrath, Advisor, The Excellence in Retail Financial Services Advisory Council
12:30 – 13:30	Luncheon
13:30 – 14:30	Best practices in the retail banking today: Case studies The session will feature case studies from leading retail banks that have demonstrated excellence in important tactical areas Presentations: Blockchain technology: Disruption or innovation by Alex Medana, Risk & Compliance Expert, Start-Up Advisor & Investor Wipe the slate clean and start afresh - the BiBD journey by David Brearley, Head of Consultancy, Silverlake Moderator Foo Boon Ping, Managing Editor, The Asian Banker
14:30 – 15:00	Tea/Coffee Break
15:00 – 16:00	How will financial institutions compete in the era of disruptions? What global economic forces will impact business strategy for the next 3 years and how can traditional industries like banking act like a startup and be agile, but think like an enterprise? The world is changing fast. It’s not a case of the big beating the small, but the fast beating the slow What is the future for digital payments? Start-ups and fintech disruptors: Blips in the history of innovation or are the beginning of what is to come? How can banks collaborate? Technologies that are poised to have the greatest impact on the way businesses innovate their products and services; How it is driving consumer behavior trends? Customer experience innovation outside the banking industry that will transform customer care business practices in retail banking Speakers Caroline Ada, Country Manager of Hong Kong & Macau, VISA Jason Chu, Chairman, Asia Pacific Customer Service Consortium David M. Brear, Chief Thinker, Think Different Group Moderator Varun Sabhlok, Vice Chairman, The Excellence in Retail Financial Services Advisory Council
* Please note that speakers are in various stages of invitation and confirmation For more details on Excellence in Retail Financial Services Convention 2016 Contact: Alexander Gevanno, Program Manager Tel: (+86) 17600866867 Email: agevanno@theasianbanker.com

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